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Instagram app loading but not working on iPhone

Hi there,

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro Max. When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?


Thank you,

Beatrice

iPhone 12 Pro Max

Posted on Nov 17, 2023 7:30 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2024 9:37 PM

My instagram won’t let me login to any accounts at all, I’ve reset I’m phone, & deleted then downloaded instagram back & i don’t know if there’s a fix. Everytime I try to login it says “there was a problem with your request” but I can login to the same accounts on other devices

95 replies

Mar 29, 2024 3:41 PM in response to Ilyyperc

Did you manage to fix it? I have the samw problem since this monday, the app had a new version so I log out from ALL my accounts by mistake, none of them let me in, but the problem are not the accounts (beacuae they work perfectly on another iphone) the problem is like a bug on the app that keeps showing the “error” message, pleaseeeee let me know if you were able to fix it

Mar 31, 2024 1:23 AM in response to JayAA82

I’m having a similar issue. I can login via the app but I can’t see my feed or the explore page. However, if I log in on a computer both work fine. I’ve uninstalled and installed it so many times and it just doesn’t work. Because I can log in from a computer I know it’s an app issue but there’s no real way to contact Instagram about it.

Apr 30, 2024 9:16 PM in response to Bea_trixmusic

So much for everyone’s suggestions. I was facing the same problem and one solution worked, but it was exactly the opposite. I never had the Facebook app installed on my phone. And I started facing an error issue while logging into my Instagram app on my iPhone SE first generation. I was able to login to my browser but not on the app. So I did the exact opposite. I installed the Facebook application and I was able to log in to my accounts.

May 20, 2024 3:34 AM in response to Bea_trixmusic

I had tried all of the suggestions about deleting and reinstalling, clearing cache, deleting Facebook, restarting phone, resetting network settings and nothing was working. I contacted Apple support who initially went through all the things mentioned, but they got me to delete Facebook, Messenger, and instagram. Then re installed instagram and IT WORKED!. I then reinstalled Facebook and messenger and everything is working perfectly now. I asked why/how this can fix it as it makes no sense to me but they simply responded that it must be a glitch. Anyway, thank you apple support, and good luck everyone!

Jun 26, 2024 11:52 PM in response to Bea_trixmusic

I tried the following steps and it worked like a charm for me

  • Install Facebook from App Store
  • Open Facebook and Login
  • Install Instagram from App Store
  • Open Instagram, as soon as you open Instagram it starts loading without the error page
  • Within a few seconds you'll be logged in to Instagram.


Now, if you wish to delete the Facebook app you can do so. Hope this helps.

Instagram app loading but not working on iPhone

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