Instagram app loading but not working on iPhone

Hi there,

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro Max. When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?


Thank you,

Beatrice

iPhone 12 Pro Max

Posted on Nov 17, 2023 7:30 AM

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Question marked as Best reply

Posted on Feb 18, 2024 9:37 PM

My instagram won’t let me login to any accounts at all, I’ve reset I’m phone, & deleted then downloaded instagram back & i don’t know if there’s a fix. Everytime I try to login it says “there was a problem with your request” but I can login to the same accounts on other devices

90 replies

Mar 29, 2024 3:41 PM in response to Ilyyperc

Did you manage to fix it? I have the samw problem since this monday, the app had a new version so I log out from ALL my accounts by mistake, none of them let me in, but the problem are not the accounts (beacuae they work perfectly on another iphone) the problem is like a bug on the app that keeps showing the “error” message, pleaseeeee let me know if you were able to fix it

Mar 31, 2024 1:23 AM in response to JayAA82

I’m having a similar issue. I can login via the app but I can’t see my feed or the explore page. However, if I log in on a computer both work fine. I’ve uninstalled and installed it so many times and it just doesn’t work. Because I can log in from a computer I know it’s an app issue but there’s no real way to contact Instagram about it.

May 20, 2024 3:34 AM in response to Bea_trixmusic

I had tried all of the suggestions about deleting and reinstalling, clearing cache, deleting Facebook, restarting phone, resetting network settings and nothing was working. I contacted Apple support who initially went through all the things mentioned, but they got me to delete Facebook, Messenger, and instagram. Then re installed instagram and IT WORKED!. I then reinstalled Facebook and messenger and everything is working perfectly now. I asked why/how this can fix it as it makes no sense to me but they simply responded that it must be a glitch. Anyway, thank you apple support, and good luck everyone!

Jan 12, 2024 8:18 AM in response to sgoreti

sgoreti wrote:

I have the iPhone 15 Pro. This started two days ago. I did all kind of actions suggested on the Internet and it’s still not working. I know it’s just with the phone and I logged in on my MacBook and I see notifications. This time I can’t blame Instagram lol
Were you able to resolve it?

Instagram works perfectly on my iPhone 15 Pro so, if it is the phone, it's most likely a problem with your phone, not all iPhone 15 Pros.


Rather than say you'd done "all kinds of actions suggested on the internet", it would be helpful if you told us exactly what you did.


The first, simplest troubleshooting step with a third party app is to delete an re-install it.


Jan 12, 2024 9:29 AM in response to Bea_trixmusic

Bea_trixmusic wrote:

Hey, I was able to solve the issue, yes. I tried every single troubleshooting step and still didn't help but then someone here suggested to remove the Facebook app on the iPhone as sometimes it just causes problems like this and it worked!
Try doing that if you haven't done it yet and let me know if you have any luck.

It sounds like a great suggestion for someone who is having that problem. However, as I noted above, I do not.


Instagram app loading but not working on iPhone

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