Instagram app loading but not working on iPhone

Hi there,

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro Max. When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?


Thank you,

Beatrice

iPhone 12 Pro Max

Posted on Nov 17, 2023 7:30 AM

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Question marked as Best reply

Posted on Feb 18, 2024 9:37 PM

My instagram won’t let me login to any accounts at all, I’ve reset I’m phone, & deleted then downloaded instagram back & i don’t know if there’s a fix. Everytime I try to login it says “there was a problem with your request” but I can login to the same accounts on other devices

94 replies

Jan 12, 2024 9:29 AM in response to Bea_trixmusic

Bea_trixmusic wrote:

Hey, I was able to solve the issue, yes. I tried every single troubleshooting step and still didn't help but then someone here suggested to remove the Facebook app on the iPhone as sometimes it just causes problems like this and it worked!
Try doing that if you haven't done it yet and let me know if you have any luck.

It sounds like a great suggestion for someone who is having that problem. However, as I noted above, I do not.


Jan 27, 2024 12:59 AM in response to Aqqle_eater

okay, literally right after I posted this it worked. SMH 🤦🏽‍♂️ so yeah, I tried all this **** so I don’t know what actually worked. BUT the last thing I did was hold down the app icon until the option popped up. Clicked sign in and I did. Then I was in but nothing was loading. So I deleted and redownloaded AGAIN Theeeeen it worked. Soooo yeah, do with that what you will. Hope it helps.

Feb 21, 2024 10:03 AM in response to Ilyyperc

Hey. I tried every single trouble shooting step and also got in touch with the support center but nothing worked until I deleted the fb app, waited a couple of minutes and tried logging into insta once again. I did not install the fb app straight away, don’t know if that has anything to do with it tbh. Try deleting the fb app again and then try logging into insta. If it doesn’t work, I’d try deleting all Facebook data and cache and see it that makes a difference. Other than this, I wouldn’t know what to suggest at this point.

Keep me updated!

Mar 20, 2024 8:45 AM in response to Bea_trixmusic

I finally found a solution to this ongoing issue. I deleted the Instagram app then installed the newest iOs update and it worked. Not sure if this helped the situation or not - but I also logged in to my Insta account via the computer first and set the security to 2 step verification. So after the update, the Instagram app went through verification and now I'm logged in finally.

Mar 22, 2024 11:04 AM in response to miyriimonaee2

miyriimonaee2 wrote:

24 hours ago, instagram logged me out of all of my accounts it won’t let me
log in on my
iPhone 15 plus but it lets me log in on any other device, it’s saying “ sorry , there was a problem with your request. “ & i just wanna know what’s going on with apple & can yall get it together .

The issue is with Instagram. The app has had problems for weeks. Apple can't do anything about it. Contact Instagram/Meta support.

Apr 8, 2024 7:07 AM in response to Bea_trixmusic

Two weeks ago I got booted off my Instagram app. I was able to go in with my second profile but haven’t been able to log in with my main profile. I e had to use the Instagram website via my phone but have yet to be able to use the app. I have tried deleting it and reloading it. I’ve tried logging out and changing my passwords. I can still only get into the second profile I rarely use and am unable to log into my main one. I have no idea why?? Any reasons?

May 19, 2024 6:49 PM in response to Ilyyperc

i think i found a somewhat solution, i had to install facebook and link my instagram accounts to my facebook account, i then went to my instagram app and typed “login with facebook”, it somewhat worked because it did log me in to my main account but it won’t let me log in to the rest of my accounts and i’m still trying to figure out how to do that

Instagram app loading but not working on iPhone

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