Instagram app loading but not working on iPhone

Hi there,

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro Max. When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?


Thank you,

Beatrice

iPhone 12 Pro Max

Posted on Nov 17, 2023 7:30 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 18, 2023 1:17 PM

Hey! I was having this exact same issue yesterday with my new iPhone. Tried every single troubleshooting option and finally got there by completely removing the FACEBOOK app from my phone, then re-opened instagram and it worked. Highly recommend you have your passwords for both noted down somewhere as I didn’t know mine and that caused a few issues trying to log back in. Once I was back on instagram I downloaded the Facebook app to my phone again and all works fine. Good luck.

95 replies

Mar 22, 2024 11:04 AM in response to miyriimonaee2

miyriimonaee2 wrote:

24 hours ago, instagram logged me out of all of my accounts it won’t let me
log in on my
iPhone 15 plus but it lets me log in on any other device, it’s saying “ sorry , there was a problem with your request. “ & i just wanna know what’s going on with apple & can yall get it together .

The issue is with Instagram. The app has had problems for weeks. Apple can't do anything about it. Contact Instagram/Meta support.

Mar 29, 2024 3:41 PM in response to Ilyyperc

Did you manage to fix it? I have the samw problem since this monday, the app had a new version so I log out from ALL my accounts by mistake, none of them let me in, but the problem are not the accounts (beacuae they work perfectly on another iphone) the problem is like a bug on the app that keeps showing the “error” message, pleaseeeee let me know if you were able to fix it

Apr 8, 2024 7:07 AM in response to Bea_trixmusic

Two weeks ago I got booted off my Instagram app. I was able to go in with my second profile but haven’t been able to log in with my main profile. I e had to use the Instagram website via my phone but have yet to be able to use the app. I have tried deleting it and reloading it. I’ve tried logging out and changing my passwords. I can still only get into the second profile I rarely use and am unable to log into my main one. I have no idea why?? Any reasons?

May 28, 2024 2:33 AM in response to JayAA82

I have the same issue exactly!

Very frustrating!

Has anyone found a solution to this?

I was using the Instagram app back in March 2024. It just shut down and asked me to login. But it won’t accept my credentials ever since. However, I can log into Instagram on my Windows Laptop, Samsung tablet and on my phone via Safari. Just the Instagram app that will not work on my iPhone 15 Pro Max.


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Instagram app loading but not working on iPhone

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