Instagram app loading but not working on iPhone

Hi there,

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro Max. When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?


Thank you,

Beatrice

iPhone 12 Pro Max

Posted on Nov 17, 2023 7:30 AM

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Question marked as Top-ranking reply

Posted on Nov 18, 2023 1:17 PM

Hey! I was having this exact same issue yesterday with my new iPhone. Tried every single troubleshooting option and finally got there by completely removing the FACEBOOK app from my phone, then re-opened instagram and it worked. Highly recommend you have your passwords for both noted down somewhere as I didn’t know mine and that caused a few issues trying to log back in. Once I was back on instagram I downloaded the Facebook app to my phone again and all works fine. Good luck.

95 replies

May 30, 2024 4:12 PM in response to Bea_trixmusic

I’m beyond frustration now!! Since Sunday my instagram wont load!! It keep saying an error occurred! Can’t log in feom

any other devices or computer! I’ve done everything from deleting app and Facebook app. Numerous times re installed but absolutely nothing!! And trying to get hold of support is like beyond a joke!!! Someone please please please tell me how to fix this **** issue!!!

Jun 2, 2024 1:50 PM in response to Bea_trixmusic

My instagram has not been letting me log in since probably march i have tried everything i can think of and still no goodluck ive tried shutting down my phone , deleting the app , clearing space up but still nothing works. I’ve tried logging in through my computer and it works perfectly but on my iphone it doesn’t work. i’ve gotten so frustrated with this app because nothing works and i seriously need help!

Jun 11, 2024 7:01 AM in response to Bea_trixmusic

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro . When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?

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Instagram app loading but not working on iPhone

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