Instagram app loading but not working on iPhone

Hi there,

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro Max. When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?


Thank you,

Beatrice

iPhone 12 Pro Max

Posted on Nov 17, 2023 7:30 AM

Reply
Question marked as Best reply

Posted on Feb 18, 2024 9:37 PM

My instagram won’t let me login to any accounts at all, I’ve reset I’m phone, & deleted then downloaded instagram back & i don’t know if there’s a fix. Everytime I try to login it says “there was a problem with your request” but I can login to the same accounts on other devices

95 replies

May 19, 2024 6:49 PM in response to Ilyyperc

i think i found a somewhat solution, i had to install facebook and link my instagram accounts to my facebook account, i then went to my instagram app and typed “login with facebook”, it somewhat worked because it did log me in to my main account but it won’t let me log in to the rest of my accounts and i’m still trying to figure out how to do that

May 23, 2024 2:42 PM in response to JayAA82

i've been using a 3rd party app for the longest time (months) until i came upon the solutions today that were mentioned here like uninstalling fb apps. I see that you've tried it already, but i'll share anyway what worked for me.


i already did everything i could think of before (reboot, updating everything, etc) but still IG wasn't working. Today i tried to uninstall fb, messenger, and insta altogether. I then reinstalled IG first then tried to login. It kept on giving me "wrong password" error thing even if i know for a fact that my password is correct. I then clicked the forgot password thing and when i entered the code, it kept on showing a blank error message. Just a blank pop up with only OK as an option then nothing. I clicked smthn above that says other option or similar to that. It's just within the text above where it asks me to type the code and there you can choose other options to recover your password such as phone number, email, etc. I did that and i gained access to my account. I then tried to add an existing account and just followed the same steps from forgot password, etc.


hope it works out for you too

May 28, 2024 2:33 AM in response to JayAA82

I have the same issue exactly!

Very frustrating!

Has anyone found a solution to this?

I was using the Instagram app back in March 2024. It just shut down and asked me to login. But it won’t accept my credentials ever since. However, I can log into Instagram on my Windows Laptop, Samsung tablet and on my phone via Safari. Just the Instagram app that will not work on my iPhone 15 Pro Max.


May 30, 2024 4:12 PM in response to Bea_trixmusic

I’m beyond frustration now!! Since Sunday my instagram wont load!! It keep saying an error occurred! Can’t log in feom

any other devices or computer! I’ve done everything from deleting app and Facebook app. Numerous times re installed but absolutely nothing!! And trying to get hold of support is like beyond a joke!!! Someone please please please tell me how to fix this **** issue!!!

Jun 2, 2024 1:50 PM in response to Bea_trixmusic

My instagram has not been letting me log in since probably march i have tried everything i can think of and still no goodluck ive tried shutting down my phone , deleting the app , clearing space up but still nothing works. I’ve tried logging in through my computer and it works perfectly but on my iphone it doesn’t work. i’ve gotten so frustrated with this app because nothing works and i seriously need help!

Jun 11, 2024 7:01 AM in response to Bea_trixmusic

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro . When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?

Jun 20, 2024 11:36 PM in response to Bea_trixmusic

Remove facebook app, remove instagram app. Then instal instagram.

login to your account, but don’t use Facebook option. It will make problem again.


if you don’t know you login and pass, just tap forgot password, then put you instagram nickname and use login option from email.


this must help.


if don’t also try to remove messenger.


after successful login install again Facebook .


good luck

Instagram app loading but not working on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.