Instagram app loading but not working on iPhone

Hi there,

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro Max. When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?

Thank you,

Beatrice

iPhone 12 Pro Max

Posted on Nov 17, 2023 7:30 AM

Top-ranking reply

minniemouse06

Level 1

19 points

Posted on Nov 18, 2023 1:17 PM

Hey! I was having this exact same issue yesterday with my new iPhone. Tried every single troubleshooting option and finally got there by completely removing the FACEBOOK app from my phone, then re-opened instagram and it worked. Highly recommend you have your passwords for both noted down somewhere as I didn’t know mine and that caused a few issues trying to log back in. Once I was back on instagram I downloaded the Facebook app to my phone again and all works fine. Good luck.

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95 replies

koula210

Level 1

14 points

Apr 12, 2024 9:24 AM in response to JayAA82

My Instagram account works from browser or any other phone app but not from my iPhone app

sajad158

Level 1

14 points

Apr 15, 2024 9:33 PM in response to Bea_trixmusic

on my iphone xs My instagram won't let me login to any accounts ,when I try to login it says "there was a problem with your request" but I can login to the same accounts on other devices

Apr 21, 2024 6:20 PM in response to tukapua

same thing happened to me on my iphone 14, did you find a resolution?

Apr 25, 2024 9:31 AM in response to sgoreti

Did you find a resolution? Same phone and same problem.

May 7, 2024 4:26 AM in response to Ilyyperc

Same its not working did you find any solution please tell

May 7, 2024 2:15 PM in response to Kdaisy21

my Instagram is not working on 15pro

its not opening my id nor i can a make a new one

it say we are sorry something went wrong try again later

May 15, 2024 11:01 PM in response to tukapua

this is happening to me as well was yours ever resolved ?

May 19, 2024 11:31 AM in response to Ilyyperc

i’m having the same exact problem, how did u end up fixing it? i’m getting very frustrated

May 19, 2024 11:32 AM in response to JayAA82

i’m having the exact problem, how did u fix it???

May 29, 2024 10:05 AM in response to MARIUS_DC9

MARIUS_DC9 wrote:

HELP!!

You'll need to contact Instagram/Meta for help with their app.

May 30, 2024 4:12 PM in response to IdrisSeabright

How to contact meta?

May 31, 2024 7:10 AM in response to Nice1sam786

Nice1sam786 wrote:

How to contact meta?

I'd start by doing an internet search for "instagram support".

Jun 11, 2024 6:30 AM in response to Bea_trixmusic

Yes I cannot sign my account or create a new account I don’t know what is wrong I tired deleted the app and downloaded it it doesn’t work

Jun 11, 2024 6:33 AM in response to Bea_trixmusic

What can I do on my Instagram app now

Jun 11, 2024 6:44 AM in response to Kate_4687

Kate_4687 wrote:

What can I do on my Instagram app now

Contact Instagram support.

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Instagram app loading but not working on iPhone