Instagram app loading but not working on iPhone

Hi there,

a couple of weeks ago, the instagram app stopped working on my iPhone 12 Pro Max. When I try to open it, there is a constant circle spinning. I have followed all the troubleshooting steps through the insta app on my iPad, reported the problem 10+times, went to the Apple Store to see whether there could a problem with my phone, spoke to apple customer support and also reset the phone completely. Still no luck! I don't know what else to do. Instagram customer support for businesses is completely useless and I'm now getting impatience. Would you be able to help me with this?


Thank you,

Beatrice

iPhone 12 Pro Max

Posted on Nov 17, 2023 7:30 AM

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Question marked as Best reply

Posted on Feb 18, 2024 9:37 PM

My instagram won’t let me login to any accounts at all, I’ve reset I’m phone, & deleted then downloaded instagram back & i don’t know if there’s a fix. Everytime I try to login it says “there was a problem with your request” but I can login to the same accounts on other devices

77 replies

May 23, 2024 2:42 PM in response to JayAA82

i've been using a 3rd party app for the longest time (months) until i came upon the solutions today that were mentioned here like uninstalling fb apps. I see that you've tried it already, but i'll share anyway what worked for me.


i already did everything i could think of before (reboot, updating everything, etc) but still IG wasn't working. Today i tried to uninstall fb, messenger, and insta altogether. I then reinstalled IG first then tried to login. It kept on giving me "wrong password" error thing even if i know for a fact that my password is correct. I then clicked the forgot password thing and when i entered the code, it kept on showing a blank error message. Just a blank pop up with only OK as an option then nothing. I clicked smthn above that says other option or similar to that. It's just within the text above where it asks me to type the code and there you can choose other options to recover your password such as phone number, email, etc. I did that and i gained access to my account. I then tried to add an existing account and just followed the same steps from forgot password, etc.


hope it works out for you too

May 20, 2024 3:34 AM in response to Bea_trixmusic

I had tried all of the suggestions about deleting and reinstalling, clearing cache, deleting Facebook, restarting phone, resetting network settings and nothing was working. I contacted Apple support who initially went through all the things mentioned, but they got me to delete Facebook, Messenger, and instagram. Then re installed instagram and IT WORKED!. I then reinstalled Facebook and messenger and everything is working perfectly now. I asked why/how this can fix it as it makes no sense to me but they simply responded that it must be a glitch. Anyway, thank you apple support, and good luck everyone!

May 19, 2024 6:49 PM in response to Ilyyperc

i think i found a somewhat solution, i had to install facebook and link my instagram accounts to my facebook account, i then went to my instagram app and typed “login with facebook”, it somewhat worked because it did log me in to my main account but it won’t let me log in to the rest of my accounts and i’m still trying to figure out how to do that

Apr 30, 2024 9:16 PM in response to Bea_trixmusic

So much for everyone’s suggestions. I was facing the same problem and one solution worked, but it was exactly the opposite. I never had the Facebook app installed on my phone. And I started facing an error issue while logging into my Instagram app on my iPhone SE first generation. I was able to login to my browser but not on the app. So I did the exact opposite. I installed the Facebook application and I was able to log in to my accounts.

Instagram app loading but not working on iPhone

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