my 80 yr old mom had heart attack and cant remember apple id , email or password. her phone is locked. I am the owner of the phone and pay for it. I have a receipt for the phone. can someone please help me
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Here is how to regain access to an Apple ID:
If you forgot your Apple ID password - Apple Support
If you forgot your Apple ID - Apple Support
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Contact Apple for help with Apple ID account security - Apple Support
Separate from the Apple ID access, Activation Lock can be removed when proof sufficient to convince Apple is available:
How to remove Activation Lock - Apple Support
Removing Activation Lock does not provide access to the Apple ID or any of its contents.
Here is how to regain access to an Apple ID:
If you forgot your Apple ID password - Apple Support
If you forgot your Apple ID - Apple Support
How to use account recovery when you can’t reset your Apple ID password - Apple Support
Contact Apple for help with Apple ID account security - Apple Support
Separate from the Apple ID access, Activation Lock can be removed when proof sufficient to convince Apple is available:
How to remove Activation Lock - Apple Support
Removing Activation Lock does not provide access to the Apple ID or any of its contents.
My mom's iPhone is locked and she does not remember her passcode or Apple ID
