iOS 17 changed my banking features

alexbrklyn1 Said:

"iOS 17 changed my banking features: [...]Each time I was prompted to the verification page at C1, asking for my phone number to receive a code. Each time it didn’t go through, with same message “We hit a snag. Please try later”. Today same thing"

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Troubleshooting Capital One Errors After an Update:

Excellent job troubleshooting this with Capital one

Where to go from here...

A. Report this to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of this, if you don't report it to them.

1. Go Here: Feedback - iPhone - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: that this all began after installing an update. Include the URL of this thread.
4. Proceed from there as necessary

B. For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait:
• Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

IOS 17 DID do that! I have a PNC acct, and have made no changes to it for 2 yrs. After the update last nite I tried to access it this morning to check on a transaction and found my auto username/password was changed back to the one I use 2 yrs ago. When I entered in the correct username/password instead, it didn’t recognize and now I can’t access my bank acct!! … It is a bug in the update and Irritating… now I can’t access my own bank acct and hav to take personal time to address with the bank to get it fixed!

eugenia221 Said:

“I also am having issues with my Capital one acct, so I called cap1 they said it was because of the iOS update. They are blaming Apple.”

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Provide More:

So, what is it about the update that they are saying is getting in the way here?

Can you provide a screenshot? IMPORTANT: Blank out personal info (i.e. names me numbers) by covering it with red-colored rectangles and such, though use of the Photos app. Just capture the portion of the screen that is shows this error message. See here: Take a Screenshot on iPhone - Apple Support

No Apple didn’t change anything to do with your account.

alexbrklyn1 Said:

"What Capital One has to do with the iOS update? The update caused the issue that blocked access to my COne account. It has activated the verification code feature."

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Why to Install an Update:

Updates contain bug fixes and new features. So, alway keep your devices up-to-date. It may be an operability issue that was addressed and fixed.

The iOS update didn’t do that. Chances are you did the most recent Capital One app update also. But even if you didn’t occasionally they will want to verify you are indeed who you are. You can set your mind at ease though by contacting Capital One and asking them about it. Also, you can log into the app, go to the Profile tab, click on Security, click on Mobile App Verification and toggle off the option if it is toggled on. Also click on the link under it that says Learn About Mobile App Verification. Of course you would have to wait until you are able to gain access to it again.

There is also the very real possibility that someone else (stranger or someone you know) managed to access your account or attempt to which could explain the numerous code attempts. Odd that the agent you spoke with claimed they couldn’t access your account. Assuming you were speaking to the correct department that shouldn’t be the case. Your account isn’t frozen unless a fraud alert was triggered. Your online access is though.

I’m the one (I think) who did the research and deduced that the problem(which I also have logging in to my PNC Account) and informed the PNC team. They too are blaming Apple, but I recommended that their techs and the banks techs get together to solve this problem. No response from either in over 1 month.

The same thing has happened with my PNC account page. I can not longer access it. I need a solution ASAP or I will incur fees for being unable to pay my Visa card.

I also am having issues with my Capital one acct, so I called cap1 they said it was because of the iOS update. They are blaming Apple.