I purchased a lifetime license for Microsoft Office programs. However, when I open Word, the editing and saving tools are blocked. A window pops up stating that I need to purchase or update the license, but when I follow the instructions, it says the

I purchased a lifetime license for Microsoft Office programs. However, when I open Word, the editing and saving tools are blocked. A window pops up stating that I need to purchase or update the license, but when I follow the instructions, it says there is no license data for this Apple ID. I've also tried uninstalling and reinstalling Word from the App Store, but the issue persists. How can I resolve this problem?