Canon MF4780w prints fine from iOS devices, but not the computer

So, that's the issue in a nutshell. Some details:


The computer sees the printer well enough.

Text is not printed, though some background lines or images are.

I've tried reinstalling the driver at least 3 times

This started happening after going to a new Mac MINI running Ventura 13. 6. 1

From the iOS app, printing is flawless, easy, as it's always been


So, yes, it's not a printer issue, but a driver/communication issue. And even wether or not it's a communication issue is in question, as, like I said, the computer does indeed "see" the printer.


I'm primarily looking for advice on driver installation and then setting it up. Thanks in advance for helpful assistance.


James

Mac mini, macOS 13.6

Posted on Nov 20, 2023 9:59 AM

Reply
5 replies

Nov 20, 2023 10:06 AM in response to jimchik2

I have a couple of suggestions which may be helpful.

  • It is important to confirm that the driver being installed is specifically compatible with and will work with the Mac's currently installed operating system. Sometimes an older system driver will work, but only sometimes. If one is not available for download, ask Cannon when one is to be released.
  • When you are able to install a verified compatible driver, then delete and reinstall the printer in your System Preferences.

Nov 20, 2023 11:37 AM in response to jimchik2

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


If the above doesn't help try this: Reset the Mac printing system to solve a problem - Apple Support


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Canon MF4780w prints fine from iOS devices, but not the computer

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