Ups package lost

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Level 1

5 points

Ups package lost

Greeting

i have ordered the latest iphone 15 pro max from apple website and i put the correct address which is in Delaware and it is a freight forwarder and apple accepted the address and charged me for the price, After few day Ups has sent an email saying package delivered but i still didn’t get anything? I filed a claim and they close it without any justification!! I cant call either Apple or Ups because im from outside the US and i keep sending email to them but with no answer?!!

please help me i dont know what to do or who to talk to its so hard to be in this position

iPhone 6, iOS 9

Posted on Nov 21, 2023 10:31 AM

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Answer 1

KiltedTim

Level 10

235,804 points

Nov 21, 2023 10:37 AM in response to Mohammadgha

This is between you and the freight forwarder.

As already pointed out, if Apple had realized it was a forwarder, they would have cancelled the order altogether.

You chose to have the package sent to a 3rd party. You'll have to work it out with them. Apple's not going to be able to help you with this as you violated their terms when you decided to have it shipped to a 3rd party forwarding service.

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Answer 2

Nov 21, 2023 10:33 AM in response to Mohammadgha

If Apple had an idea you were using a freight forwarder address, they wouldn't have taken your order.

You should never try to order your iPhone from outside your country.

This is a user to user only forum and no one here can help you at all.

You're on your own dealing with Apple and/or UPS.

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Ups package lost

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