Music not working after ios17 update

I updated my ipad to ios17 two nights ago. Tried to play from a playlist yesterday, one played then it stopped, nothing would work.

I restarted the ipad, same thing happened.

I did a reset as advised, no change.

I did something else that I'm not allowed to mention, apparently (got a message saying my post had been "edited" but it was actually removed, thanks for nothing guys), also didn't work

Restarted again

Played one song from the playlist, then wouldn't play


Tried again this morning, won't play.


iPad, 14

Posted on Nov 21, 2023 4:09 PM

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Question marked as Top-ranking reply

Posted on Dec 23, 2023 3:42 AM

17.2 Has fixed the Apple Music Issue

Long update looks a full OS version as I had to complete setup again afterwards

65 replies

Dec 5, 2023 12:25 PM in response to 58Smash

This isn't just for paid streaming, this is for music I have downloaded to my iPad. Songs I have either bought on the iTunes store in the past or ones I've had in my library for years. I run an automation of quiet songs around bed time to help me fall asleep that has worked also for years, now it plays two songs and stops. Need a fix soon, I like sleep.

Dec 5, 2023 11:24 PM in response to 58Smash

My music app is a mess too. Even after the 17.1.2 update. The albums come and go at random. When they do play, then i can’t shut them off. Boot the app off the screen and it keeps playing anyways! My music is all bought music. I believe they will fix it. Hopefully sooner than later. A test of patience for me, in our high tec world ……for sure.

Dec 6, 2023 3:33 AM in response to 58Smash

I do not stream music, I purchase music and have since I’ve owned a mac. This latest update (17.1.2) has rendered the music app totally useless on my ipad. I cannot play any music for any of my music, which is a first world problem for sure, but I am so disappointed and annoyed. Most of my playlists are now blank; sometimes I can get one song to play if my library appears, but that’s it. The screen freezes, is unresponsive, and unworkable. I have restarted the app and my ipad to no avail. I really hate that I cannot access my music, especially during the holidays as I cook and clean or try to sleep. PLEASE FIX THIS ASAP PLEEEEASE.

Dec 6, 2023 4:26 AM in response to 58Smash

Same here. Updated to 17.1.2 in hopes of improvement...no dice.


App becomes randomly unresponsive moments after restart, stops streaming after one song...that kind of thing. 2020 iPad, and one of its main uses is PLAYING MUSIC AND SOUND to help my children sleep.


Shockingly bad bug destroying one of the core features of the device.

Dec 6, 2023 10:37 PM in response to MichaelJohnDavison

I re-opened my case number last week after the 17.1.2 update did not fix this universal iTunes problem. To date, I have not heard back from them, nothing. I know that millions anre probably affected by this but Apple have made no general statement about this, or when it will be resolved, that’s worrying. I don’t pretend to know about IT maintenance, but it’s their business to know.. Communication from Apple would allay some worries and give users some sort of timeline.

Dec 10, 2023 12:23 PM in response to MichaelJohnDavison

Concerning the person who thinks this might be a ploy to put the sales up for replacement iPads…..personally, i highly doubt it. For one thing, apple is on the stock market. That means their reputation is on the line. For another thing, apple has always had a reputation for being there for its customers, as well as being a reputable brand for its own products…..so, my money is on them finding a solution….sooner than later hopefully. In the end tho, it’s going to take as long as it takes. My old iPad 6th gen is still at 16, and i will not update it. Just disconnected it from the internet. I’ve already done the 7th gen and have all the same music app problems that everyone else has….time..it will all take time

Dec 15, 2023 6:06 AM in response to 58Smash

experiencing the same thing. Has anyone tried to get a refund for their subscriptions while this error continues.

I tried and they would not but my billing on hold. Told me to cancel my subscription. Feared losing all my purchased music. I have tried all their tricks to fix and nothing. In fact seems to be getting worse. Freezes quicker now.

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Music not working after ios17 update

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