App store crashing

Just updated my computer to Sonoma 14.1.1 and the App store keeps crashing on my mac every time I open it.

Is there a fix to this? I tried clearing my cache as well.

Posted on Nov 23, 2023 11:12 AM

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Posted on Nov 23, 2023 1:19 PM

Unsure if mentioned because I noticed many people saying that you need to click on a tab other than Discovery to get the App Store to stay open, but if you have apps that need to be updated, you can also open the App Store under the Apple Settings icon in the top left (drop-down that holds the 'About this Mac' pop-up) and it will open the App Store into the Updates page rather than Discovery.

88 replies

Nov 23, 2023 12:25 PM in response to roan224

Brand new MBP 14 M3 MAX, App Store crashing every single time, can't click away from discover because I've never used the App Store once on this laptop and it wants to show me the welcome to the App Store screen. Screen is grey for a fraction of a second, then boom, crash. Filed about 10 reports.


Was crashing before I updated to Sonoma 14.1.1, was hoping the update would fix it, but it didn't.


In case it matters, I have two apple accounts, one for iCloud, one for media & purchases. Managed to get logged in via Apple Music, but all attempts to access the App Store blow up (direct or clicking manage under settings).


If anyone knows how to set the App Store to not think it's the first time it's ever been opened so I can try and click away from discover, please let me know!

Nov 23, 2023 1:30 PM in response to roan224

Happening to me starting a few hours ago on three different Sonoma 14.1.1 macs: (a) a brand new M3 MacBook Pro Max, (b) my previous M1 MacBook Pro Max (I just migrated from the M1 to the M3 MBP — have both up and running), and (c) an M1 Max Mac Mini. I used the App Store on (a) earlier today. I have not changed any thing on (b) or (c) since the release of 14.1.1. Now on all three machines the App Store immediately crashes on open / launch. It does NOT crash on my wife's M1 Max MacBook Pro running Ventura (13.5.2).

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App store crashing

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