Dual physical SIM does not work in my new IPHONE 14 PRO

The dual physical SIM iPhone is only available in China (and its 2 SARs: HK and Macau). Has been this way since the since the iPhone stared supporting eSIMS with the iPhone XS. The rest of the world (except USA) has the ONE physical SIM and multiple eSIM capabilities. Since the iPhone 14 USA iPhones have NO physical SIM slots.

You have only yourself to blame because you failed to read what you were buying. You misled yourself. No one misled you.

stedman1 wrote:

Form the link you provided:

”Using Dual SIM with two nano-SIM cards

In China mainland, Hong Kong, and Macao, certain iPhone models feature Dual SIM with two nano-SIM cards.”

Which means that Apple was being very upfront about SIMs/eSIMs – not trying to mislead people with some sort of false or deceptive advertising at all.

Here are the Technical Specifications for the iPhone 14 Pro from the Australian Apple site.

iPhone 14 Pro - Technical Specifications (AU)

They mention a "SIM tray (available on models purchased outside the U.S.), but also say

• Dual eSIM (two active eSIMs, stores eight or more eSIMs)
• iPhone 14 Pro and iPhone 14 Pro Max use eSIM technology and are not compatible with physical SIM cards.

The wording could be clearer. But nowhere in these specifications does Apple promise that any iPhone 14 Pros support dual nano-SIM cards.

Identify your iPhone model – Apple Support (AU)

"In the United States, there is no SIM tray. In other countries or regions, there's a SIM tray on the left-hand side that holds a "fourth form factor" (4FF) nano-SIM card." Again, no promise of dual physical SIM card support in Australian models.

Australian model iPhone 14 pro only supports e-sim and has a single nano sim slot. Changing the SIM card tray will not help as the Australian version has only pins for a single SIM card on the SIM reader inside the phone. You can bust your iPhone open and change the SIM card reader in the phone but that will void any warranty and service from Apple will usually be denied from my understanding. Best to buy a Hong Kong model. They come with dual nano sim reader from factory. Hope you enjoy your new iPhone

Form the link you provided:

”Using Dual SIM with two nano-SIM cards

In China mainland, Hong Kong, and Macao, certain iPhone models feature Dual SIM with two nano-SIM cards.”

Only units originally sold in China, Hong Kong, and Macao will have two physical SIM card slots. In any case, you'll likely be denied warranty service outside the country it came from.

(247514)

You can use your old one Sim tray, hopefully you kept it, and add an eSim to make it dual Sims?

Yes it's written on top unfortunately it doesn't cover all models, all countries

In China mainland, Hong Kong, and Macao, certain iPhone models

PeteSimpson1954 wrote:

Hope that I can get a refund so I can buy a Samsung. This will be my last Iphone ever

Talk to whoever you bought the phone from. Apple’s return policy is 14 days. Unfortunately, you didn’t buy it from Apple. That model is discontinued and Apple no longer sells it.

Is your iPhone unlocked from a carrier? If it's unlocked, was it fitted by an Apple Store? If not you should call the Store that fitted it and ask them why it's not working

Where did you find the advertising that says iPhone can work with two physical Sims? I'm sure an Apple Store would have checked the model of your iPhone and gave you advice. I'm very sorry that for both of your Sims the carriers can't offer you an eSim