Hello,
I’m facing an issue with my iPhone 15 Pro, which was supposedly delivered via UberEats but never actually received. After contacting Apple, they informed me that the carrier completed their investigation and no further action would be taken by Apple. I’m without a phone and without clear next steps. Has anyone experienced something similar or have suggestions on how to address this?
Thank you,
Zaven
[Edited by Moderator]
If you charged this iPhone with a credit card, let Apple know that you will be following up with your credit card company who will likely start their own investigation and stop payment to Apple for the order you did not receive. Also, if by any chance you have Ring (or other) cameras, offer Apple access to those cameras to prove that no deliveries were made. I ran into this issue and my Ring cameras - on both doors - clearly showed there were no deliveries. My problem was resolved within a week. Good luck.
If you charged this iPhone with a credit card, let Apple know that you will be following up with your credit card company who will likely start their own investigation and stop payment to Apple for the order you did not receive. Also, if by any chance you have Ring (or other) cameras, offer Apple access to those cameras to prove that no deliveries were made. I ran into this issue and my Ring cameras - on both doors - clearly showed there were no deliveries. My problem was resolved within a week. Good luck.
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