Hello guys,I have order iphone 16 pro max on 28 th octomber,ups got it on 29 th octomber and they have not deliverd it sinsce,now they are telling me that i should conntact shiiper to start investigation on my behalf,what should i do? And if anyone knows how long does it take to investigate all of this
[Re-Titled by Moderator]
Hello goga133,
The best way to contact Apple is through the order number:
Also see:
Contact - How to Contact Us - Apple
If UPS received the package from Apple, but didn't deliver it, make sure that you file a claim with them regardless of what they tell you. It is their responsibility. Get a claim number!
If UPS can prove that they delivered it , then it might be on you. Check with your insurance company.
Good luck.
Hello goga133,
The best way to contact Apple is through the order number:
Also see:
Contact - How to Contact Us - Apple
If UPS received the package from Apple, but didn't deliver it, make sure that you file a claim with them regardless of what they tell you. It is their responsibility. Get a claim number!
If UPS can prove that they delivered it , then it might be on you. Check with your insurance company.
Good luck.
Hello,
Start by verifying the order number:
Upon shipment, you should have received a UPS tracking number. Please review this number to determine the current status of your package. If the package is past the scheduled delivery date, utilize this tracking number to contact UPS for further assistance.
Good luck.
I can not contact with apple support,because it has only to optaion which is to call them i can not call them because i am in different country
do you have e-mail where i can send message?,if you have please let me know.
I have done all of it and they said they should start investigation,and i also shoudl contact apple to start investigation
What happened when you contacted Apple Support?
Who should I contact when my iPhone order by UPS is delayed?
