Kernel panic on MacBook Pro (15" 2018) - Sonoma 14.1.1

My mom's 2018 MacBook Pro has started to kernel panic in the past few days. The screen does not show the kernel panic message but the screen only shows the "your computer restarted because of a problem message". The panic seems to be caused by "perfpowerservice".

The laptop is a 15" MacBook Pro (2018) with the Radeon 560X running Sonoma 14.1.1.

I have attached the kernel panic (excluding the ProcessedStackshotData because it's really long). I lave also attached an EtreCheck.

Does anyone know the cause of this issue?

(I have added iCloud links to both files because the kernel panic is too long)

EtreCheck:

https://www.icloud.com/iclouddrive/03dBC2RNlgXhjlFQkbltGWkeA#Etrecheck

Kernel panic log:

https://www.icloud.com/iclouddrive/0f8cwSheYH5TqG8OFlKWzCtdA#panic

MacBook Pro 15″

Posted on Nov 24, 2023 2:12 PM

Top-ranking reply

Grant Bennet-Alder

Level 10

140,699 points

Posted on Nov 24, 2023 4:31 PM

"macOSPanicString" : "panic(cpu 2 caller 0xffffff8007388fb3): Kernel trap at 0xffffff800736add0, type 14=page fault,

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Microsoft Defender or Cisco Anyconnect appear to have caused a page fault "to protect you"

The sooner you use the maker's Un-installer to remove that un-necessary junk, the sooner your problems will be reduced.

Antivirus software: Apple and Microsoft Defender

System Extensions:

[Not Loaded] Microsoft Defender Network Extension - version 101.23102.0015 (Microsoft Corporation - 2023-11-18)

Application: /Applications/Microsoft Defender.app - version 101.23102.0015 (Microsoft Corporation - 2023-11-19)

Description: MdAtp Network Filter extension

[Running] Microsoft Defender Endpoint Security Extension - version 101.23102.0015 (Microsoft Corporation - 2023-11-18)

Application: /Applications/Microsoft Defender.app - version 101.23102.0015 (Microsoft Corporation - 2023-11-19)

Description: MdAtp Endpoint Security extension

[Running] Cisco AnyConnect Socket Filter Extension - version 4.10.07061 (Cisco - 2023-04-28)

Application: /Applications/Cisco/Cisco AnyConnect Socket Filter.app - version 4.10.07061 (Cisco - 2023-10-14)

Description: This system extension provides socket filter capabilities.

Kernel Extensions:

/Library/Application Support/Cisco/AnyConnect Secure Mobility Client

[Not Loaded] acsock.kext - com.cisco.kext.acsock (4.10.10 - SDK 12)

Although MalwareBytes has the best respected virus SCANNER, no senior contributors here suggest it should be run in the background, ONLY on demand.

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Kernel panic on MacBook Pro (15" 2018) - Sonoma 14.1.1

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