MACBOOK AIR appears with a black screen and a padlock that steps on a password that I never entered
My MACBOOK AIR from 2017 does not work, it is blocked with a black screen and a padlock, help, we never put a password in the bios, my daughter blocked it for her brother so that he would not use it in default mode but it does not allow me to remove that mode, it is my Apple ID what can I do
iMac 27″, macOS 10.13