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Bought a movie on Apple TV app on iPad but can’t switch language to original audio.

Hello (:


With the hopes of watching Oppenheimer in english -the original version-, I bought the movie tonight. In the description of the movie it says that it’s available in original and german (I‘m from switzerland).

When I started watching the audio was in german and I could not switch to original audio.

I pressed the three buttons for the settings but there the tempo settings only are available.

I also contacted support and they told me to do this and that in settings but it still hasn’t worked.

Maybe one of you knows how to fix the problem?


Thanks in advance,

Chris



iPad Pro, iPadOS 17

Posted on Nov 28, 2023 11:26 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 28, 2023 4:08 AM

Same problem here. I rent the movie and I am now very disappointed. I don’t want to see it in German, but in English. I am shocked by such a poor service from Apple.

14 replies

Feb 8, 2024 10:54 AM in response to Ollyk

Same here. Oppenheimer. Description and trailer in English, and misleading “original language English” then you buy the movie and it’s dubbed. I got the refund, but….


….my feeling is that this is a an issue that we had ten years ago, then it got better, and now for some reason we are back to square one.

May 31, 2024 3:44 PM in response to DeAndy

Same problem here. I rent the movie and I am now very disappointed. I don’t want to see it in French, but in English. I am shocked by such a poor service from Apple and truly no support and solution or anything like that. Just canceled my subscription for Apple TV+
  • Rent or buy movies are from a completely separate catalog than Apple TV+ subscription service. Subscribing isn’t required in order to rent. Canceling Apple TV+ for reason of your experience with a rent movie doesn’t make any sense.
  • For buy or rent movies, Apple lets supplying studios select which audio languages they want to include per title, per country or country-like region. If they want to include only a dubbed track, then they can do so. They may also choose to supply a French edition and an English edition as two separate Store items. Apple lists what is available per title, and what it was originally, so that you may know before making your buy or rent decision.

Jan 13, 2024 3:41 PM in response to reeeeeeeee_bs

Hello everybody, I just had to wait until I could refund the movie.


the language you want to watch it in has to be under Audio, not Original Audio.. weird that any movie doesn’t just come with the original audio but hey, who knows why that is… 😵‍💫


So unfortunately I still haven’t seen it in english but oh well, their loss.


Feb 12, 2024 1:02 PM in response to reeeeeeeee_bs

This is a nightmare. It happened to me too, many times, its so absurd, not to deliver the original audio, I fall for it again and again. I stopped completely renting movies from Apple, there is places you get movies for free, with original audio... I would like to support the movie makers, but I refuse to watch Oppenheimer in german. If they dont want my money, so be it.

Jul 19, 2024 6:42 AM in response to reeeeeeeee_bs

I have the same here. I like to have the movies in my phone that's why I buiy them in there.


It's been a while that I'm waiting for apple to Make the original version in English with the choice to change it in french.


I don't understand why it's not possible to have all of those movies with all the languages available for it.


I had the same issue for others movies and had to send à refund request everytime.


Anyway, I'm surprised by the lack of services from Apple.

Bought a movie on Apple TV app on iPad but can’t switch language to original audio.

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