AppleWatch 1st Generation: black screen but fully responsive
Help please! Apple watch has black screen
- Background info:
my AppleWatch has had a black screen for the past 2 days, the last few days I would often find it off, after charging it and using for a little bit.
- Basic trouble shooting on the AppleWatch:
>I forced restart multiple times. Still black.
>It has been fully charged
>It has been unlocked using iphone nearby;
>Its software was updated;
>It rang when I played the sound with "find my" app;
It vibrated when iMap is in use on my iPhone;
>Neither voice over or screen curtain were on.
- Further trouble shooting
- Apple Customer Service run a 1st diagnostic just AFTER I updated the watch to OS 8.8.1 but BEFORE updating my iPhone7 : everything looks fine from diagnostic report, but it shows the watch software needs to be updated.
- Through my iPhone I check for watch updates, none pending but it says "To update the software on your Apple Watch, you first need to update the software on your iPhone".
- I update my iPhone7 to iOS15.8 and ask Apple to run another diagnostic. Same result: everything looks fine from diagnostic report, but it shows the watch software needs to be updated
- I repeated step n.2
- Restarted both iwatch (force restart) and iPhone, no new updates available anywhere and I am still stuck with a black screen :(
Any suggestion? TIA all!
Apple Watch SE, watchOS 8