Apple tv (A1469) turning on with remote, but then stuck on "Whats new".

Apple tv (A1469) turning on with remote, but then stuck on "Whats new", after 5 mins the screensaver turns on, but the remote is still unresponsive

Apple TV HD, tvOS 14

Posted on Nov 29, 2023 1:30 AM

Reply
3 replies

Nov 29, 2023 1:47 AM in response to Collcharge

The old style Apple Remote (aluminum) A1294 is needed for the Apple TV (3rd generation) A1469.


The newer models Siri Remote will not work with that.

Identify your Apple TV remote - Apple Support


Apple’s original legacy remotes had to be linked to the box as described here (2nd half of the page):

If your Apple TV remote isn’t working - Apple Support - Wayback Machine (20220429)

[Both steps can be done with the current remote.]

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple tv (A1469) turning on with remote, but then stuck on "Whats new".

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.