iPhone settings show wifi as connected, but wifi icon not showing up in upper left corner of screen and internet not connected

iPhone 7 Plus, IOS 15.8, BitDefender Mobile Security


Well, this is really a solution rather than a question. When we came back from a trip, my iPhone settings showed that it was connected to our home wifi network, but the wifi icon wasn't showing up in the upper left corner of the screen, and the phone wasn't connected to the internet. I had already tried stopping and restarting wifi, turning the phone off and back on again, and resetting network settings. I didn't bother resetting our modem/router because my wife's iPhone and laptop PC were both connecting to it just fine.


I had this same issue a while back and resolved it with the help of an Apple tech over a phone call, but I couldn't remember the details, other than it had something to do with the BitDefender Mobile Security VPN settings on the phone. Anyway, remembering the part about the VPN, I went to Settings/General/VPN and Device Management/VPN and turned off the VPN. The wifi icon reappeared almost immediately in the upper left corner of my screen. I then opened the BitDefender Mobile Security app and turned the VPN back on again, then restarted the phone again to see if wifi was working properly. It was.


So, if you're having a similar problem with your wifi connection and none of the standard support options are helping, you might want to try turning your VPN off and if that works, turn it back on again.

iPhone 7 Plus, 15

Posted on Dec 1, 2023 12:02 PM

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Question marked as Top-ranking reply

Posted on Dec 2, 2023 1:48 PM

Good information, thanks for posting, and I’m happy you solved it. But note that a router can stop working for just one device, even though a dozen or a hundred devices all work with it. So restarting a router is generally the first troubleshooting step to try.


As you have discovered, VPN frequently creates more problems than it solves. But one important fact is that when you install VPN it configures itself to the specific hardware, iOS version and network that the phone uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your phone then add them back (if you still want to use VPN) so it can configure itself to the new environment.


Here's Apple's advice on VPN→

Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

Something to think about→Don't use VPN - GITHUB


There are two legitimate purposes for using VPN:


  • To allow access to a private network such as a school or business when you are not on site. 
  • To allow access outside of a country with a repressive government that has restricted Internet access. (This has suddenly become more important)


Any other use is risky, and can lead to problems like the one discussed in this thread. VPN disguises your location by making you appear to be somewhere else in the world. But you usually can’t control that “somewhere else”, and if it is in a location that an app isn’t approved for the app won’t work. Plus the fact that the provider of the VPN knows everything about you and your location, as well as what sites you access through the VPN. So you are totally dependent on the VPN provider’s honesty. As a start, if the VPN is free, DON’T USE IT. The provider has to make money somehow, and if you aren’t paying them then they are selling your private data to make money. But even those that charge can’t necessarily be trusted. For example, a few years ago Avast was caught selling user browsing data. They claim they have stopped doing so. 


You don’t really need VPN when using public Wi-Fi, because all communications between your device and the servers it accesses are end-to-end encrypted.


If you want VPN for privacy about the sites you visit, that’s not a good choice as discussed; instead you should download and use the TOR browser.


The other use for VPN is to “steal” content that is not available in your area. I leave this question to your personal ethics.


With iOS 15.2 and later for iOS/iPadOS and MacOS Monterey 12.2 and later Apple now has iCloud+ Private Relay, which is not VPN, but provides a safer browsing environment than VPN, and it doesn't spy on you→About iCloud Private Relay - Apple Support

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Question marked as Top-ranking reply

Dec 2, 2023 1:48 PM in response to JWaldo

Good information, thanks for posting, and I’m happy you solved it. But note that a router can stop working for just one device, even though a dozen or a hundred devices all work with it. So restarting a router is generally the first troubleshooting step to try.


As you have discovered, VPN frequently creates more problems than it solves. But one important fact is that when you install VPN it configures itself to the specific hardware, iOS version and network that the phone uses. If any of those change it can break the VPN. So any time you change any of these you may need to delete the VPN app and profile, restart your phone then add them back (if you still want to use VPN) so it can configure itself to the new environment.


Here's Apple's advice on VPN→

Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

Something to think about→Don't use VPN - GITHUB


There are two legitimate purposes for using VPN:


  • To allow access to a private network such as a school or business when you are not on site. 
  • To allow access outside of a country with a repressive government that has restricted Internet access. (This has suddenly become more important)


Any other use is risky, and can lead to problems like the one discussed in this thread. VPN disguises your location by making you appear to be somewhere else in the world. But you usually can’t control that “somewhere else”, and if it is in a location that an app isn’t approved for the app won’t work. Plus the fact that the provider of the VPN knows everything about you and your location, as well as what sites you access through the VPN. So you are totally dependent on the VPN provider’s honesty. As a start, if the VPN is free, DON’T USE IT. The provider has to make money somehow, and if you aren’t paying them then they are selling your private data to make money. But even those that charge can’t necessarily be trusted. For example, a few years ago Avast was caught selling user browsing data. They claim they have stopped doing so. 


You don’t really need VPN when using public Wi-Fi, because all communications between your device and the servers it accesses are end-to-end encrypted.


If you want VPN for privacy about the sites you visit, that’s not a good choice as discussed; instead you should download and use the TOR browser.


The other use for VPN is to “steal” content that is not available in your area. I leave this question to your personal ethics.


With iOS 15.2 and later for iOS/iPadOS and MacOS Monterey 12.2 and later Apple now has iCloud+ Private Relay, which is not VPN, but provides a safer browsing environment than VPN, and it doesn't spy on you→About iCloud Private Relay - Apple Support

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iPhone settings show wifi as connected, but wifi icon not showing up in upper left corner of screen and internet not connected

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