My iPhone has a black screen.

Gisella718 Said:

"My iPhone has a black screen.: After the update 17.1.1 my iPhone has a black screen, still works but is locked."

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Troubleshooting a Black iPhone Screen:

I'd say the iPhone is stuck in a boot loop. This usually occurs when you go about installing an update, and it stalls while in the process.  So, refer to my user tip: How to Fix an iPhone in a Boot Loop - User Tip

No success?...

Try the Tips at these Apple Support Links:

• If the Screen isn’t Working on your iPhone or iPad - Apple Support



• If your iPhone is Stuck on the Apple Logo - Apple Support

• If you Need More Help - iPhone - Apple Support

Provide Apple Feedback:

Do your Part: Report this issue to Apple. It occurred after an update installation --something they should be made aware of. Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what fixes to include in updates to come.

1. Go Here: Feedback - iPhone - Apple
2. Select: "Bug Report" for the "Feedback Type"
3. Comment: when this all began. Include the URL of this thread.
4. Proceed from there as necessa

Gisella718 Said:

“I have to drive to Albany to get it fix since it's the closes Apple Store near me.”

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See About Send-In Service:

Contact Apple Support and ask them if Send-In service is an available option for you.

Apple Support Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary
• Why the Wait:
• Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)look o

Gisella718 wrote:

After the update 17.1.1 my iPhone has a black screen, still works but is locked.

If your iPhone won't turn on or is frozen - Apple Support