Apple 4K not playing sound

I've had my apple 4k for a few months and it has been connected to a Samsung TV for that time. Playing sound on it was no problem... until this recent update. Whenever I play YouTube videos, it's fine. However if I want to play a show on another app (i.e. Netflix, Prime, etc.) it stops. The show will continue playing, but with no sound. I have tried EVERYTHING! Changed the sound, checked my TV's sound, latest was changing my HDMI cable for a newer one (it's 4k supported), still nothing. Does anybody have any ideas on how to fix this besides me exchanging the 4K for a regular apple TV? Especially since it worked fine BEFORE the recent update on it.

Apple TV 4K, tvOS 17

Posted on Dec 3, 2023 3:54 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 3, 2023 4:57 PM

If you have a two-speaker audio setup, then verify that Apple TV is set to Stereo sound. Else audio might be directed to non-existent surround speakers.

Settings﹥Video and Audio﹥Audio Format﹥Change Format﹥New Format﹥Stereo.

Similar questions

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple 4K not playing sound

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.