Most verification/short codes not coming through since update

Ever since the update I haven't been able to receive 2FA/verification codes/short codes. I have contacted Spark and they said there's nothing wrong on their end. They ran through trouble shooting tips, reset the network at their end and my end, restarted and reset my phone, tried the airplane mode technique, reset message and network settings, checked who ive blocked, tried both on data and on wifi, everything. They said that it's not them. I spoke to multiple people too and they all said the same thing; that there's nothing wrong on their end, they can't fix it, and to contact the services I'm not receiving the codes from... That's not really possible these days with no one having customer service just help centres.


After trying with various websites I've noticed that the codes that DO come through are from companies in my country. Not a single code can get through from outside of the country. Even so, there are still a small number of companies in my country whose codes are not coming through. Thing is, all codes were working literally minutes before the update (2days ago) and since then I can't most of them. My mums just noticed that hers isn't working either (also a recently updated iPhone), but my sister still gets codes (same carrier, has a Samsung).


Could it be that the latest security update is so secure it's preventing messages coming in from outside the country? Unfortunately I have covid so no one will let me put my sim in their android phone to test my theory 😂 😭

iPhone 13, iOS 17

Posted on Dec 4, 2023 8:41 PM

Reply
3 replies

Dec 4, 2023 8:52 PM in response to sapphyre257

sapphyre257 Said:

"Most verification/short codes not coming through since update: Ever since the update I haven't been able to receive 2FA/verification codes/short codes. [...]Could it be that the latest security update is so secure it's preventing messages coming in from outside the country? Unfortunately I have covid so no one will let me put my sim in their android phone to test my theory"

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Troubleshooting Messages After an Update:


A. See what is on these links:



B. Report this to Apple:

Do your Part: Provide Apple with feedback on this, letting them know about this issue.  Apple may not get back to you directly, but the more feedback they receive on this, the more they will know what is occurring, and what bug fixes to include in updates to come. Apple will know nothing of you occurrences, if you don't report it to them.

  1. Go Here: Feedback - iPhone - Apple
  2. Select: "Bug Report" for the "Feedback Type"
  3. Comment: that this all began after installing an update. Include the URL of this thread
  4. Proceed from there as necessary

Dec 4, 2023 9:09 PM in response to sapphyre257

sapphyre257 Said:

"Most verification/short codes not coming through since update: Thank you. I've reported it to them. I just hope that they read the whole thing and don't just brush it off when they see its about codes. I contacted support yesterday and they were no help telling me to contact my phone provider"

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You are welcome.


By including the URL of this thread will allow them to see this in deep. Apple will know nothing of your occurrences, if you don't report them to them.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Most verification/short codes not coming through since update

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