Am I the only one being driven out of business by the USB C ports?

Over 26 years of Mac usage with no connectivity problems. Now I can't stay connected for 5 minutes. If I sit my laptop on a solid surface and don't breath too hard I might get a few more minutes, but soon I will lose connection (I'm trying to run external hard drives). I've purchased every port cleaning device on the market, I've got a drawer full of cables but nothing works. After all the years, and all the people I've converted to Mac, this is so incredibly disappointing. Is there some solution I'm not aware of???

MacBook Pro 13″

Posted on Dec 5, 2023 12:01 PM

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Question marked as Top-ranking reply

Posted on Dec 6, 2023 1:00 AM

Before getting into the intricacies of the Apple/intel Thunderbolt 3 port and it's spotty compatibility with the abundance of past and present native USB1/2/3 Hard Drives, try the following settings in Energy Saver;

Uncheck putting hard drives to sleep

Check prevent Mac from sleeping when display is off

NO power nap


Instead of native USB 3.1 ports, your 2020 MBP is equipped with Thunderbolt 3 ports that share USB-C connectors with USB, supports USB 3.1 Gen 2, and may require special "active" cables for cable lengths over 0.5 meters (1.5 feet). That being said, start by using cables no longer than 0.5 meters (1.5 feet).


If you still experience problems, make sure to only connect ONE external HDD at a time to test individual drive compatibility and use an external power supply for the external HDD if that option is available for your unit(s).


Still having problems? Purchase an Externally Powered USB 3.x Hub as this has solved the problem for many users. Connect one drive at a time to test compatibility before attempting the connection of multiple drives.


In my 40 years as a MAC user (prior Apple II/III user) I have ridden the bucking bronco of USB compatibility between USB vs Thunderbolt, USB vs FireWire, and even USB vs USB on the PC side. Even carefully selecting components that are listed in the manufacturers 'Tested Devices' list does not necessarily insure compatibility! I imagine that with 26 years in the Mac camp, your external drives probably run the gamut between USB 1, 2, and 3 interfaces in which each individual drive may or may not implement the USB protocol being used correctly.


As you can see, testing a brand new interface (Thunderbolt) that claims to be backwards compatible with current/older interfaces (USB1,2,3/DisplayPort) cannot possibly be tested with the hundreds of thousands of USB external HDDs and USB external HDD enclosures that have saturated the market since the latter part of the 1990's.


Even if your particular problem(s) cannot be solved, perhaps some of what has been suggested can help alleviate the problem, and if so please come back and post your findings so others can learn from them. Good luck to you, and hope that something here helps you understand what 'compatibility' means in the wild world of computing!

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8 replies
Question marked as Top-ranking reply

Dec 6, 2023 1:00 AM in response to Mr. Bacon

Before getting into the intricacies of the Apple/intel Thunderbolt 3 port and it's spotty compatibility with the abundance of past and present native USB1/2/3 Hard Drives, try the following settings in Energy Saver;

Uncheck putting hard drives to sleep

Check prevent Mac from sleeping when display is off

NO power nap


Instead of native USB 3.1 ports, your 2020 MBP is equipped with Thunderbolt 3 ports that share USB-C connectors with USB, supports USB 3.1 Gen 2, and may require special "active" cables for cable lengths over 0.5 meters (1.5 feet). That being said, start by using cables no longer than 0.5 meters (1.5 feet).


If you still experience problems, make sure to only connect ONE external HDD at a time to test individual drive compatibility and use an external power supply for the external HDD if that option is available for your unit(s).


Still having problems? Purchase an Externally Powered USB 3.x Hub as this has solved the problem for many users. Connect one drive at a time to test compatibility before attempting the connection of multiple drives.


In my 40 years as a MAC user (prior Apple II/III user) I have ridden the bucking bronco of USB compatibility between USB vs Thunderbolt, USB vs FireWire, and even USB vs USB on the PC side. Even carefully selecting components that are listed in the manufacturers 'Tested Devices' list does not necessarily insure compatibility! I imagine that with 26 years in the Mac camp, your external drives probably run the gamut between USB 1, 2, and 3 interfaces in which each individual drive may or may not implement the USB protocol being used correctly.


As you can see, testing a brand new interface (Thunderbolt) that claims to be backwards compatible with current/older interfaces (USB1,2,3/DisplayPort) cannot possibly be tested with the hundreds of thousands of USB external HDDs and USB external HDD enclosures that have saturated the market since the latter part of the 1990's.


Even if your particular problem(s) cannot be solved, perhaps some of what has been suggested can help alleviate the problem, and if so please come back and post your findings so others can learn from them. Good luck to you, and hope that something here helps you understand what 'compatibility' means in the wild world of computing!

Dec 5, 2023 12:08 PM in response to Mr. Bacon

While USB-C is the standard for the port, each cable will have its own specifications that may not allow it to work correctly. Some may provide power and others will have different transfer speeds. Have you tried the USB-C cable provided by Apple?


It still may be a problem with your port that would require Apple diagnostics, but I always start with the least expensive option first.

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Am I the only one being driven out of business by the USB C ports?

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