iPhone13 with ios 17.1.2

When using the up-volume button, the camera takes a screenshot. When using either volume button, the phone goes into the shutdown screen.


iPhone 13 Pro, iOS 17

Posted on Dec 5, 2023 1:03 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2023 1:57 PM

I had the same problem until I realized my finger was resting on the right side button while I pressed volume up or down. It's easy to hold your finger there but once I took care regarding my finger placement, the problem stopped. The iPhone was just following the instructions I did not realize I was giving. Holding the side button/Up volumes is how to take a screen shot. Holding that side button/volume down turns the phone off.

6 replies
Question marked as Top-ranking reply

Dec 5, 2023 1:57 PM in response to AscosiL

I had the same problem until I realized my finger was resting on the right side button while I pressed volume up or down. It's easy to hold your finger there but once I took care regarding my finger placement, the problem stopped. The iPhone was just following the instructions I did not realize I was giving. Holding the side button/Up volumes is how to take a screen shot. Holding that side button/volume down turns the phone off.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone13 with ios 17.1.2

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.