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"Unable to Play" Error when I try to watch few movies/series on Apple TV

When I try to watch or stream "The morning show" on apple TV it continuously states "Unable to play, There's a problem playing this video. Try again or troubleshoot the issue." Choices I have to click on are: 'Try again' or 'Start Troubleshooting'. Neither one of them gets it going. When I click Troubleshooting it states "unable to connect, There's a problem connecting for playback. Try again later". That's it. So I checked my netflix, my Disney+, my prime video, etc., everything else works. It is just on my Apple TV app on the tv. All other apps work fine, including all computers and other services going thru the router. So I know the router is connecting to the TV. It is something to do with the apple TV app, or programming on the apple app. Anyone else having these issues? Any fixes??

[Re-Titled by Moderator]

Posted on Dec 5, 2023 7:46 PM

Top-ranking reply

HipNana

Level 1

14 points

Posted on Apr 27, 2024 7:26 PM

I have the same unable to play message, have performed the remove apple app, restart Roku, reinstall apple app fix and it works, but then a day or so later same error message happens!?! So I do the whole fix again and the next time I try to watch Ted Lasso, and get the same error message. What's happening with Apple TV? I don’t have this problem with Netflix, Prime, Acorn, BritBox, PBS… just Apple TV. It's enough to make me want to cancel my subscription.

Any ideas to fix this? Thanks for any help

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"Unable to Play" Error when I try to watch few movies/series on Apple TV

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