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"Unable to Play" Error when I try to watch few movies/series on Apple TV

When I try to watch or stream "The morning show" on apple TV it continuously states "Unable to play, There's a problem playing this video. Try again or troubleshoot the issue." Choices I have to click on are: 'Try again' or 'Start Troubleshooting'. Neither one of them gets it going. When I click Troubleshooting it states "unable to connect, There's a problem connecting for playback. Try again later". That's it. So I checked my netflix, my Disney+, my prime video, etc., everything else works. It is just on my Apple TV app on the tv. All other apps work fine, including all computers and other services going thru the router. So I know the router is connecting to the TV. It is something to do with the apple TV app, or programming on the apple app. Anyone else having these issues? Any fixes??

[Re-Titled by Moderator]

Posted on Dec 5, 2023 7:46 PM

Top-ranking reply

Ceftxusa

Level 1

23 points

Posted on Dec 6, 2023 5:25 PM

This is not a TV issue, I have a Samsung and am experiencing exactly what you describe. I’m also trying to view The Morning Show and it goes as far as showing the scenes from last episode and then when it tries to launch the actual episode the “Unable to play” error comes up. I tried a different show and same thing, the preview plays just fine but not the actual episodes. Very frustrating that someone at Apple has coded for this error message, yet there’s no explanation for it given on the app or anywhere in online support.

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"Unable to Play" Error when I try to watch few movies/series on Apple TV

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