"Unable to Play" Error when I try to watch few movies/series on Apple TV

When I try to watch or stream "The morning show" on apple TV it continuously states "Unable to play, There's a problem playing this video. Try again or troubleshoot the issue." Choices I have to click on are: 'Try again' or 'Start Troubleshooting'. Neither one of them gets it going. When I click Troubleshooting it states "unable to connect, There's a problem connecting for playback. Try again later". That's it. So I checked my netflix, my Disney+, my prime video, etc., everything else works. It is just on my Apple TV app on the tv. All other apps work fine, including all computers and other services going thru the router. So I know the router is connecting to the TV. It is something to do with the apple TV app, or programming on the apple app. Anyone else having these issues? Any fixes??


[Re-Titled by Moderator]

Posted on Dec 5, 2023 7:46 PM

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Posted on Feb 22, 2024 4:51 AM

LG smart TV via Roku Ultra

For Roku:


Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

  1. Remove the Apple TV app,
  2. Shut off and unplug the TV (or streaming device),
  3. Wait 30 seconds,
  4. Plug the TV (or streaming device) back in,
  5. Reload the Apple TV app.


Else try the Network Connection Reset, as mentioned by user Jarieta.

  1. Roku: Home﹥Settings﹥System﹥Advanced System Settings﹥Network Connection Reset


If the issue persists after that, then please contact the Apple Support staff for further assistance.

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"Unable to Play" Error when I try to watch few movies/series on Apple TV

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