My phone I received from Verizon won’t let me get past the remote management. Help!

I received a new iPhone 13 from Verizon and I was able to get through the set up of putting all my old phone’s information into it but now it says remote management and I can’t get past it. It is midnight so can’t get ahold of anyone at Verizon. Ugh! I don’t understand what this is. What can I do?

iPhone 6, iOS 10

Posted on Dec 5, 2023 9:21 PM

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1 reply

Dec 6, 2023 1:10 AM in response to irisheyes711

If this iPhone was provided by your workplace or organization, it's possible that it's under remote management by your IT department. In this case, contacting your company's IT support might be necessary to resolve the issue.


  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you
  3. If you want to turn on SSL trust for that certificate, go to Settings > General > About > Certificate Trust Settings. Under "Enable full trust for root certificates," turn on trust for the certificate. Apple recommends deploying certificates via Apple Configurator or Mobile Device Management (MDM). --> Trust manually installed certificate profiles in iOS and iPadOS ...


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My phone I received from Verizon won’t let me get past the remote management. Help!

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