New storebought Apple watch iCloud locked for some reason.

I recently bought an Apple Watch from a legitimate electronics store. The model is an Apple Watch series 7, and when i tried to link it up with my iPhone the "This device is locked by it's owner" message. What do i do? There was never any previous owner as i bought this device new.

iPhone XR, iOS 17

Posted on Dec 5, 2023 10:16 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 5, 2023 10:51 PM

Take it back to the store that you purchased it from and either get another Apple Watch or get your money back. You have run into the Activation Lock on the Apple Watch. A security measure to deter theft and resale of a stolen iPhone. You are not going to be able to use that iPhone without the credentials of the original owner of that Apple Watch.


Axel F.

1 reply
Question marked as Top-ranking reply

Dec 5, 2023 10:51 PM in response to nhykuu

Take it back to the store that you purchased it from and either get another Apple Watch or get your money back. You have run into the Activation Lock on the Apple Watch. A security measure to deter theft and resale of a stolen iPhone. You are not going to be able to use that iPhone without the credentials of the original owner of that Apple Watch.


Axel F.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

New storebought Apple watch iCloud locked for some reason.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.