My iPhone is stuck in guided access

phone stuck in guided access and won't unlock can you reset phone?

Serial number FK***70L

IMEI ***


[Edited by Moderator]

iPhone 11 Pro Max

Posted on Dec 6, 2023 12:35 AM

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Question marked as Top-ranking reply

Posted on Dec 6, 2023 12:39 AM

Don't share serial and IMEI numbers online! They're privacy sensitive information. I will report your post to the moderators to protect your privacy


Furthermore, if you're stuck in guided access please force restart your iPhone:


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.


After the phone is restarted you can turn off guided access via:


 Settings > Accessibility > Guided Access > Guided Access

2 replies
Question marked as Top-ranking reply

Dec 6, 2023 12:39 AM in response to Giovanni1235

Don't share serial and IMEI numbers online! They're privacy sensitive information. I will report your post to the moderators to protect your privacy


Furthermore, if you're stuck in guided access please force restart your iPhone:


  1. Press and quickly release the volume up button.
  2. Press and quickly release the volume down button.
  3. Press and hold the side button.
  4. When the Apple logo appears, release the side button.


After the phone is restarted you can turn off guided access via:


 Settings > Accessibility > Guided Access > Guided Access

Dec 6, 2023 12:37 AM in response to Giovanni1235

This is a user-to-user public forum.


This platform serves as a space for users to engage in meaningful conversations, share information, and exchange ideas related to Apple products. It's a community-driven initiative where users support each other by sharing their experiences and technical expertise in using Apple devices. While Apple Inc. is not actively participating in these discussions, the forum is a valuable resource for seeking guidance and assistance from fellow users who possess a wealth of experience with Apple products. Feel free to explore the discussions, ask questions, and benefit from the collective knowledge of this community.



Please note that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, invoices, or any identifiable location information if you are sharing a map.




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My iPhone is stuck in guided access

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