Trying to activate an ipad for a parent. It looks like it was set up by her grandaughter, neither recognise the apple id that it is asking for.
Is there anyway of unlocking it in another way?
It's not a recent ipad, she cannot find proof of purchase, is there anyway of it being unlocked so it can be used?? If not its unusable!
Any help appreciated
Presumably you are being prompted for your AppleID credentials - so as to satisfy the Activation Lock. You will require the AppleID an associated password that was last used to successfully activate the device - which, for the bona-fide owner, should be straightforward.
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
However, recovery of the AppleID credentials should be possible…
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to any one of the following:
More information about recovery of your AppleID and associated Password:
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support
Presumably you are being prompted for your AppleID credentials - so as to satisfy the Activation Lock. You will require the AppleID an associated password that was last used to successfully activate the device - which, for the bona-fide owner, should be straightforward.
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:
Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Turn off Activation Lock – Apple Support
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.
If you have the necessary documentation, Apple have introduced a portal though which you may be able to request release of an Activation Lock:
How to remove Activation Lock - Apple Support & start an Activation Lock support request.
However, recovery of the AppleID credentials should be possible…
If you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to any one of the following:
More information about recovery of your AppleID and associated Password:
If you forgot your Apple ID - Apple Support
If you forgot your Apple ID password - Apple Support
Aha nailed it.
I took it as the amount of dots represented the number of letters. It doesn't does it it actually just gives a hint to what it starts with.
All sorted now. Happy days
Thank you LotusPilot.
That's the kicker, the id that shows when the ipad turns on isn't recognised by either people that have used the ipad.
It's several years old and know the person who purchased it doesn't have a receipt as dont believe they thought they would ever need it.
I guess I will have to wait till my daughter cones home and see if she can shine any light.
The Id shows a mix of letters and starred out info in the form of an email address but it's not address either recognise or have used so not too sure of a way forward.
Ste
The AppleID that you see is deliberately contrived to provide a clue as the the AppleID that was used - without revealing the full AppleID (i.e., email address) to someone other than the bona-fide owner.
I'm delighted that with appropriate guidance you have successfully resolved the problem.
Activation lock
