Does the Apple TV app display 4K content to an external monitor from an iPad Pro after the iPadOS 17.1.1 updates?

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Level 1

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Does the Apple TV app display 4K content to an external monitor from an iPad Pro after the iPadOS 17.1.1 updates?

I have an iPad Pro connected to my 4K monitor through an Apple USB-C to Digital Multiport Adapter and an HDMI cable. Disney+, Starz and Netflix display 4K content without any problems. The Apple TV app plays audio but no 4K video, showing a black screen on the monitor, with no error message on the iPad screen which shows the player controls. Max changed their subscription tiers, and its Max app shows the same symptoms as the Apple TV app, but the symptoms are explained by the subscription changes. I have not seen any changes in the Apple TV+ subscription regarding being able to display 4K content. The Apple TV app used to display 4K video before the iPadOS 17.1.1 update.

I have troubleshooted with Apple Support, but they have yet to test this setup on one of their iPad Pros with a 4K monitor. We have yet to find anything wrong with my setup.

iPad Pro, iPadOS 17

Posted on Dec 6, 2023 5:00 PM

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Answer 1

Urquhart1244

Level 10

149,088 points

Dec 7, 2023 2:32 AM in response to rickenriquez

USB-C Digital AV Multiport Adapter - Apple Store

3840×2160 at 60Hz is supported on:

iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad Air (5th generation), iPad Pro 11-inch, iPad Pro 12.9-inch (3rd generation and later), MacBook Pro (16-inch, 2019), MacBook Pro (15-inch, 2017 and later), MacBook Pro (13-inch, four Thunderbolt 3 ports, 2020), MacBook Air (2020), iMac (Retina 5K, 27-inch, 2017 and later), iMac (Retina 4K, 21.5-inch, 2017 and later), and iMac Pro (2017 and later)

So, it depends on the exact model iPad Pro that you have, as well as the specific content properties.

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Answer 2

rickenriquez Author

Level 1

4 points

Dec 8, 2023 2:06 PM in response to Urquhart1244

Thanks for the information. It does not answer the question I asked, but it helps to know that iPhones starting with version 15 are now capable of displaying 4K content to an external monitor. I found I can use my iPhone to display the 4K video while streaming from Apple TV, but the sound has problems. Dialogue is coming out of the right rear speaker instead of the front center speaker.

My 12.9-inch, 3rd generation iPad Pro can't display 4K video while streaming from the Apple TV app using Apple's USB-C Digital to AV Multiport Adapter with an HDMI cable even though the audio works fine and there is no error message. I found I can get the video to work if I download the content and play from the downloaded copy. It didn't have this problem before the iPadOS update.

It would be helpful if someone at Apple could test whether there is a problem with Apple TV specific to these setups. I've already troubleshooted with Apple Support regarding the iPad Pro display problem. The only thing I haven't tried yet is resetting my iPad to factory settings.

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Does the Apple TV app display 4K content to an external monitor from an iPad Pro after the iPadOS 17.1.1 updates?

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