bryten113 Author

Level 1

4 points

purchased this device second hand and the original owner with the Apple ID has passed I need to get the iPad factory reset

Need to get the Apple ID taken off of the iPad I had purchased

Posted on Dec 6, 2023 8:15 PM

Reply

Similar questions

Reset iPhone without the Apple ID my cousin bought an iPhone 6 from a market and we found out it still had the old owners Apple ID on it, so we asked her to put the password in and reset the iPhone but instead restarted it. Is there any other way to get the Apple ID off cause it keeps asking for the password.
298 1
removing the apple id and password from a ipad that was given to you I cannot remove the apple id on an ipad that I have obtained and I no longer have contact with the previous owner of the ipad. Help please.
1816 4
how can i rest a ipad that i forgotten the apple id and password I bought a iPad but the owners didn’t know the Apple ID and password and it is stuck in activation lock
199 1

2 replies

Dec 6, 2023 10:59 PM in response to bryten113

If you have proof of ownership, you can use the Additional Activation Lock Support:

Additional Support - Activation Lock

Reply

Level 6

19,309 points

Dec 6, 2023 10:58 PM in response to bryten113

You need to speak with the deceased family so they can follow the options at How to request access to a deceased family member's Apple account - Apple Support

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

purchased this device second hand and the original owner with the Apple ID has passed I need to get the iPad factory reset

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up