My MacBook Air: frozen touch pad. What now?

I can’t get the touch pad to respond to my finger.

MacBook Air 11″, macOS 10.14

Posted on Dec 7, 2023 9:09 PM

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Question marked as Top-ranking reply

Posted on Dec 8, 2023 7:43 AM

Try restarting the laptop to see if that fixes the problem.


Try booting the Apple Diagnostics to see if any hardware issues are detected. While booting into the Apple Diagnostics, use the Trackpad to navigate to see if you still have the same issue. You can also test the Trackpad while booted into Recovery Mode. If the Trackpad doesn't work in Apple Diagnostics or Recovery Mode, then it indicates a hardware issue that will need to be repaired. If the Trackpad does work in these modes, then most likely it is some sort of software or configuration issue, but there is still a slim chance of it being a hardware issue.

2 replies
Question marked as Top-ranking reply

Dec 8, 2023 7:43 AM in response to km777

Try restarting the laptop to see if that fixes the problem.


Try booting the Apple Diagnostics to see if any hardware issues are detected. While booting into the Apple Diagnostics, use the Trackpad to navigate to see if you still have the same issue. You can also test the Trackpad while booted into Recovery Mode. If the Trackpad doesn't work in Apple Diagnostics or Recovery Mode, then it indicates a hardware issue that will need to be repaired. If the Trackpad does work in these modes, then most likely it is some sort of software or configuration issue, but there is still a slim chance of it being a hardware issue.

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My MacBook Air: frozen touch pad. What now?

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