You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to remove the unknown display message on my iPhone?

remove the unknown display



[Re-Titled by Moderator]


iPhone 11, iOS 17

Posted on Dec 9, 2023 8:03 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2023 2:41 AM

How to close the messages

5 replies

Dec 9, 2023 8:09 AM in response to Saedi_1723

Camera and service history

With iPhone 12 models and later using iOS 15.2 and later you can go to Settings > General > About to see the parts and service history of your iPhone and you can see if the camera has been replaced. If the repair was done using genuine Apple parts and processes, you will see "Genuine Apple Part" next to the Camera.

 



  • You will see an Unknown Part  message if the camera installation is incomplete or if the camera:
  • Was replaced with a nongenuine camera
  • Was already used or installed in another iPhone
  • Isn't functioning as expected

This message doesn't affect your ability to use your iPhone or access your camera.

Learn more about iPhone parts and service history.



Battery and Display and service history

With iPhone 11 models and later, excluding iPhone SE (2nd and 3rd generation), using iOS 15.2 and later, you can go to Settings > General > About for the parts and service history of your iPhone. You can also find out if the display has been replaced. If the repair was done using genuine Apple parts and processes, "Genuine Apple Part" will appear next to Display.

 


  • An Unknown Part  message will appear if the display installation is incomplete or if the display:
  • Was replaced with a nongenuine display
  • Was already used or installed in another iPhone
  • Isn't functioning as expected


An additional message might appear that says "Apple has updated the device information for this iPhone." This means that Apple has updated the device information maintained for this iPhone for service needs, safety analysis, and to improve future products. 



If your iPhone's parts have been previously replaced, repaired, or serviced by an unauthorized service provider, it's worth noting that Apple may decline to provide service for your device. The decision to refuse service will depend on the specific components that were affected by the unauthorized service.



Get a Genius Bar Reservation and Apple Support Options - Apple


Contact Genius Bar.

Manage Reservations - My Reservations - Apple


Dec 9, 2023 8:23 AM in response to Saedi_1723

If you had the screen replaced, the shop installed the wrong part. You are going to be stuck with that notice on your phone. The trade in value of the phone also dropped to zero.


If the phone still has the original screen, the message indicates a potential problem with the display. Make an appointment at the Apple Store or take the phone to an authorized Apple service shop to let them run some tests.


You can find a list of authorized shops in your area using this link: Find Locations


How to remove the unknown display message on my iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.