My iPhone 11 went off and will not turn on black screen?

While on my iPhone after an update,the phone shut off and would not turn back on , there was enough battery left but would not turn back on . Please help with turning it back on. I have tried the volume up and button to no avail.Tom

Posted on Dec 10, 2023 10:53 AM

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Question marked as Top-ranking reply

Posted on Dec 10, 2023 10:57 AM

The "Up, Down, Side" instructions require some precision:

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


2 replies
Question marked as Top-ranking reply

Dec 10, 2023 10:57 AM in response to Tommytruck120

The "Up, Down, Side" instructions require some precision:

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


Dec 10, 2023 11:00 AM in response to Tommytruck120

If you have already tried the Force restart iPhone - Apple Support a few times....and you are sure that you are following the instructions exactly......there is nothing more that you can do at this point.


FYI.....If you are using the "slider" to turn off the phone, you are not following the instructions exactly.


Make an appointment at the Apple Store or take the phone to an authorized Apple service shop.


You can find a list of authorized service shops in your area by using this link: Find Locations


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My iPhone 11 went off and will not turn on black screen?

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