My iPhone 13 turned off while using

My phone turned to the black screen and I cannot get it turned back on. I tried using the top button/bottom button and then hold power and it still is not working. It had around 60% power when it shut off.

iPhone 13, iOS 18

Posted on Feb 19, 2025 9:49 AM

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Question marked as Top-ranking reply

Posted on Feb 19, 2025 1:41 PM

That is frequently an indication of a failing battery; go to Settings/Battery/Battery Health and see what the text says and also the maximum capacity.


The "Up, Down, Side" instructions require some precision:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 

1 reply
Question marked as Top-ranking reply

Feb 19, 2025 1:41 PM in response to krowden

That is frequently an indication of a failing battery; go to Settings/Battery/Battery Health and see what the text says and also the maximum capacity.


The "Up, Down, Side" instructions require some precision:


  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 

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My iPhone 13 turned off while using

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