Location sharing not working on my iPhone

I can send my girlfriend my location indefinitely and we always have shared them with each other but now her won’t come through to me

anymore? Only the location right then . Afterwards it just say’s non location found?


[Re-Titled by Moderator]

iPhone 13, iOS 17

Posted on Dec 10, 2023 10:50 PM

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Question marked as Top-ranking reply

Posted on Aug 17, 2024 12:53 AM

Hey all. So I just struggled through to a solution for this by combining a few things I found on this forum and elsewhere. My wife and I had recently upgraded to new phones and location sharing was working before but after getting the new phones she could see my phone on the app but I couldn’t see hers. No amount of deleting and re adding or resetting helped. Even creating a “family” that the two of us were sharing locations within, did nothing to help.


The solution I found was actually three parts. I had seen someone mention that having older phones on their account caused a problem. So first thing I did was tap the “devices” tab in the Find My app. On my phone (the one that could be seen but not see) all the devices shown were active devices (devices I currently own and use). However on my wife’s phone (the one that could see but not be seen) it showed two of her older phones that she had never removed. We removed those from the “devices” list in her Find My app.


However that only removes the devices from the app, the next step after some digging was to go into the Apple ID settings which is the very first option in settings. It should be the one with your name. Once in there scroll down to see the list of devices associated with your Apple ID account. Remove all devices from your account that are no longer active (old phones that are gone etc).


Now at this point it *still* didn’t work, but then I figured out the last piece to the puzzle. Below your Apple ID settings in the main settings menu, (or below “family” if you have that active) will sometimes appear another “setting” that will have one or more notification badges. In here you’ll find all the annoying things Apple tries to make you do like upgrade to iCloud+ etc. On my wife’s phone she had a few badges but specifically she had one that read “resume data sync”. She said that it kept giving her an error when she had tried to click it in the past. However this time, after we had removed her old inactive phones from her iCloud account, it actually just worked when we clicked it. When clicked it prompted her to enter a passcode for one of her old iPhones (one we had just removed). Once that passcode was entered, the option to “resume data sync” disappeared and magically the Find My app started working again.


if you’ve been fiddling with the settings in the Find My app like removing and re adding the person, you may have to double check all the basics are set up again in both phones before it works, but I think this solution might actually be helpful to some people.


TLDR, remove any old unused devices from your iCloud accounts and clear any of the settings notifications where the badges appear just below the iCloud settings in the main settings menu.


Best of luck!

56 replies

Dec 11, 2023 12:31 AM in response to nc193

It is not clear from your post the process you are using to share your location with others.



Open the Find My app and select the People tab. Tap the Add button . Select Share My Location. Enter the name or phone number of the person that you want to share your location with. See the pic below.



Find people and share your location with Find My



Share your location in the Messages app

  1. Open the Messages app on your iPhone and select a message.
  2. Select the name of the person or group at the top of the conversation.
  3. Select Send My Current Location. Your recipient will see your location on the map.


Find people and share your location with Find My



With Family Sharing, you can share your location with family members in the Find My app or the Messages app.

...

Share your location with a family member

  • On your iPhone or iPad, go to Settings.
  • Tap Family.
  • Tap Location Sharing.
  • Under Share Your Location With, tap to choose which family members to share your location with.


Share your location with your family - Apple Support (IN)


Feb 8, 2024 6:13 PM in response to EmBecc

Definitely an Apple bug. My wife’s l iPhone 14 has stopped sharing location with my iPhone SE. The rest of the family sharing still functions normally. My wife can see my location, but I can’t see hers despite unsharing and resharing many times with the two phones sitting side by side. I hope Apple determine’s the cause and gets this fixed.

Dec 11, 2023 1:35 PM in response to SravanKrA

Apologies if I wasn’t clear in earlier post. Although, viewing your reply, I have done all the options you showed me there. We have sat beside each other and I can turn my location off and back on indefinitely, and it works fine. She can also stop sharing locations and try to turn sharing with me back on , but it will only allow her to share her instant location and no allowance to change to indefinitely or anything. I know it is being done correctly because I even held both phones at once and mine would work correctly but couldn’t get hers too.?.

Jan 23, 2024 3:46 PM in response to nc193

Similar issue:


wife 13 pro max

me 14 pro max

We always share in family & “Find My” app and location in “Messages” always worked great.


now after she got new phone:


wife 15 pro max

me 14 pro max


”Find My” app works fine

but

Both our “Messages” locations will not work


Do I possibly have to erase her old phone and have her send me new “Contact” from new phone so the up address gets right?

Feb 13, 2024 12:53 PM in response to EmBecc

Out of the blue my iPhone 13 won’t allow me to share my location with my husband. He can share with me but when I try to share with him….. nothing. We have added and deleted numerous times but still I’m not able to share my location. Everyone else on my list can still see me. Spent an hour on the phone with Apple support but no resolution. This has to be a glitch in the software that they need to address!!!

Feb 18, 2024 8:20 PM in response to nc193

Neither my partner nor I have changed phones, and have been sharing location for 4 years. Suddenly, it always says “Location not Found” both of us have tried unsharing and reshaping, and even the Find My app just says “No Location Found”. Frustrating especially because we have one car and live in the city so suddenly it’s a lot more complicated to pick each other up.

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Location sharing not working on my iPhone

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