Carrier locked

Sorry, but there is nothing anyone here or at Apple can do about it.

As you have discovered, Sprint will not unlock a device if you are not a current customer in good standing.

Sell it or recycle it and take this as a life lesson.

Buy phones in your own country from authorized retailers.

Hello,

Hmm, your options are limited if you can't provide the information needed by the carrier for the unlock:

How to unlock your iPhone for use with a different carrier - Apple Support

You might have some success by adding a second SIM from the same carrier, see this previous discussion:

Adding additional e-sim to carrier locked… - Apple Community

Good luck.

That is correct. You are not a customer of the carrier to whom the device is locked. They are under no legal obligation to unlock it for you and do not stand to benefit in any way by doing so.

You’re not going to be able to get it unlocked.

Go buy a phone you can actually use from an authorized retailer.

You got scammed. The fact that the seller refuses to help or even talk to you confirms this. The phone is still under a contract with Sprint, and only the previous owner can resolve that. No US carriers will help anyone remove the carrier lock on a phone unless that person is a currently paying customer.

It is extremely unlikely that you will ever be able to use that iPhone.

You contact T-Mobile and ask them if they will remove the carrier lock.

Only the carrier it is locked to can unlock it for use on other carriers.

If you are not a current or former T-Mobile customer in good standing, they will NOT unlock it.

Your issue is between you and the carrier Sprint Mobile.

There is nothing that we or Apple can do to help you.

Only the carrier can unlock the phone. Apple is not the carrier so they are not involved here.

ehtisham50 wrote:

I bought my 13 promax and now carrier lock

Which, unfortunately, is an indication that you may not always be able to trust the sellers of used phones.

The fact that the phone is carrier-locked is an important piece of information that the seller should have disclosed before the sale, because it might have affected your decision to buy, or not buy. However, that is between you and the seller. Not between you and us, or between you and Apple.

what about if the phone was a replacement phone from Apple insurance? I’m having a similar issue where I got a replacement phone last year and it has a carrier lock as per with the setting say, however, AT&T is unable to unlock it and even their escalation team is having issues, they got Apple escalation support on the line for me but they submitted a case. Has anyone seen this before with a replacement phone that you’re trying to get unlocked and it’s been paid off a few months ago

I bought my 13 promax and now carrier lock

The seller sold you a locked phone. Return the phone to the seller and have them unlock the phone for you. You cannot do this yourself.

I have an iphone 15 pro it is sim locked carrier is t mobile how can i get rid of it?

My iPhone is locked

please I need help

to unlock it

Answers have already been provided in this thread.