MacBook Pro will not play videos on Facebook Messenger since loading Sonoma

When receiving a video from Facebook Messenger the video tries to load on my MacBook Pro but will not load. Same video loads fine on my iPhone and my iPAD. Actually the video may appear later as if it took a long time to load. And working with Adobe Premiere Elements is very slow. Almost unusable.

Posted on Dec 12, 2023 8:19 AM

Reply
1 reply

Dec 12, 2023 9:01 AM in response to Subrock656

Subrock656 wrote:

When receiving a video from Facebook Messenger the video tries to load on my MacBook Pro but will not load. Same video loads fine on my iPhone and my iPAD. Actually the video may appear later as if it took a long time to load. And working with Adobe Premiere Elements is very slow. Almost unusable.


Verify your third party software is up to date—

if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/updates…


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support



https://apps.apple.com/us/app/messenger/id1480068668?mt=12


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro will not play videos on Facebook Messenger since loading Sonoma

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.