Stopping Adobe Flash Player pop-up malware

I keep getting pop-ups while watching movies requesting I download an update for Adobe Flash Player. I Googled this and it said this is malware and not to download. I tried to do a chat with Apple Support, but was disconnected early on in the chat. How and why is this happening? Is my MacBook Pro already infected with the malware to be getting this pop up over and over again? Please tell me how to make it stop. I'm using a MacBook Pro from early 2013 with MacOS Catalina 10.15.7. Thanks in advance.


Earlier Mac models

Posted on Dec 12, 2023 7:18 PM

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12 replies

Dec 13, 2023 10:10 AM in response to Londonfrogie

Those phony "update your Flash player immediately" prompts should not occur if you are using Netflix or Amazon Prime or any other legitimate streaming service to watch those videos. If that is in fact happening, then additional investigation is justified.


Toward that end I recommend downloading and running EtreCheck, and posting its report in a reply to this Discussion. Instructions are here: How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community.


For reference: Beware bogus Adobe Flash "installers" - Apple Community, but those scams are typical of websites offering content in an illegitimate manner — not Netflix et al.

Dec 13, 2023 10:24 AM in response to Londonfrogie

Londonfrogie wrote:

I don’t understand why my post was interpreted as having watched any pirated material.


I think the reason is that Adobe initially announced its Flash Player product would be discontinued over six years ago, giving vendors plenty of opportunity to migrate away from it. All legitimate websites began transitioning at that time.


All support for it was finally terminated about three years ago. After such a long period of time it is very unusual to encounter those notices.


Post that EtreCheck report.

Dec 13, 2023 2:54 AM in response to Londonfrogie

https://www.adobe.com/products/flashplayer/end-of-life.html


"Since Adobe no longer supports Flash Player after December 31, 2020 and blocked Flash content from running in Flash Player beginning January 12, 2021, Adobe strongly recommends all users immediately uninstall Flash Player to help protect their systems.  


Some users may continue to see reminders from Adobe to uninstall Flash Player from their system. See below for more details on how to uninstall Flash Player."


Flash Player used to be a popular way of providing interactive multi-media content. My impression was that people were always finding new security holes in it. Eventually, Web standards evolved to the point where Web developers could do much of the stuff that used to require Flash Player through other means. At that point, the writing was on the wall.


Note that Adobe says they actively "blocked Flash content from running in Flash Player" – so if you have some old application that depends on Flash Player to function correctly, it may not work any more, and there may be nothing you can do about it.


Dec 13, 2023 9:18 AM in response to John Galt

I’m actually a paid subscriber for Netflix, Prime, Paramount, PBS, and AppleTV. I have great respect for copyrighted material and have never stolen anyone else’s intellectual property. I don’t recall ever downloading Adobe for anything other than reading PDFs. I used to be more tech savvy, but as I get older I’m having trouble keeping up. Malware and hacking and identity theft scare me, and I just didn’t understand what was happening. I’m not a thief.

Dec 13, 2023 9:25 AM in response to Grant Bennet-Alder

I don’t understand why my post was interpreted as having watched any pirated material. I was watching movies on my premium Netflix subscription. I wasn’t using someone else’s password and I never used Adobe for anything other than reading PDFs. Please don’t make assumptions about my having stolen content because I asked for help removing something I never downloaded in the first place. The criminal here is the malware spreader.

Dec 13, 2023 10:56 AM in response to Londonfrogie

<<. chastise or humiliate anyone in a public forum >>


Simple declarative sentences suggesting:

"typical of watching movies from sites offering copyrighted content "for free"


-- does NOT constitute chastising you in a public forum. No one has accused you of anything, nor chastised you in any way. They have merely pointed out a possible mechanism to get those messages, which may not apply to you at all! It is very common here to get two or three completely divergent recommendations, even from the same responder, which can be mutually exclusive!


Readers here are other Users like you, not trained in how to be nice to Apple's customers. Please do not conflate the abruptness of high powered experts here with accusations or chastisement. If anyone here meant to deliberately accuse or chastise you, it would NOT be ambiguous.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Stopping Adobe Flash Player pop-up malware

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