iTunes refuses to sync with iPhone 15 Pro Max

I have an iPhone 15 Pro - 512 GB and I also have problems Syncing my iPhone with iTunes on a Windows 10 pc.

After several call sessions with Apple support (started begin december) they told me I will have to wait for an update which should solve the problem. Funny remark from Apple support was that the issue needs to be important enough before it gets in one off the following updates. So what I will be waiting till summer? Come on Apple!

Since I posted two comments in the community on the issue that my iPhone 15 Pro - 512 GB doesn't sync anymore with iTunes on my Windows 10 pc, I get now and than new comments on the subject in my email. I even earned points on my comment. Unfortunately I still have no solution for the problem. Everybody is suggesting all kind of work arounds but no real solution. What happened with the vision of Steve Jobs: "It just works!". I bought myself for € 1.600,00 a state of the art iPhone with 512 GB to load my music and pictures as I please.

Why? Because I'm not a CLOUD kind of guy. What's the use of selling devices like iPhone and iPad with up to 1 TB of memory if you can't sync content to it? So instead of given me points dear Apple, provide us with a solution so that I can say: "My state of the art iPhone 15 Pro, IT JUST WORKS!"

OK, a little more digging and I found that killing the process "MDCrashReportTool.exe" will let it proceed. I happened upon this thread first but I am on a Mac. It works on either Mac or Windows. Here is the thread I found it on.

Original thread

I picked up a Pro Max on Sunday and I have yet to get it to sync on any of my computers. It stays stuck on step 2 of 4 "preparing to sync". I've left it for 5, 6 and 8 hours and nothing happens. I may just return it if I can't sync it. No point in having 1TB of space if I can't put anything on it. My 12 Pro Max still works fine.

"is Apple still interested in iTunes?" By my reckoning the answer is a hard NO. They want you to spend $120.00 a year on Apple Music. They don't care about iTunes or the troglodytes like my who have iTunes full of music I bought in vinyl digital downloads or uploaded CDs

I finally got mine to sync today. I switched on ‘sync over WiFi’ and then plugged in my cable and iTunes completed the sync process. Give it a try to see if it will help you.

I'm having this problem on my new iPhone 15 Pro as well. I'm using an iMac desktop running Ventura 13.3.1. Trying to sync to iTunes is just not happening. It stalls before I can even get to the sync button which is whited out.

I have tried to find the "MDCrashReportTool.exe" or Mac equivalent in the Activity monitor without luck. I have years and years of iTunes music in dozens of folders on my iMac with selected ones on my iPhone. Now I can't get into iTunes to change or update my music. I'm really angry.

Are you on a Mac? If so, where do you find 'sync over WiFi'?

I see that Apple has fixed the issue with iOS 17.3. Since that update my iPhone 15 Pro Max now works without any issues. Runs through the sync process from step 1 through 5.

The sync over WiFi option is in iTunes. It’s a checkbox on the first summary page of you iPhone but you have to have the phone plugged in first to select it (obviously). In later OS they moved it to the finder but you can find it easy in the Music app under summary and select “sync settings”. That will open your phone in a finder window also.

I noticed above you were having problems with iTunes, did you get those straightened out? Restart the machine first. I had been having some issues as well but that seemed to help.

I’ve found that the cable that comes in the box with my iPhone 15 pro max does not allow syncing with my iTunes (latest version) on windows 11. If I use a USB-A to a USB-C the sync will occur as expected. This is still inconvenient as the speeds are higher with the apple cable but it does work.

i did that and it worked within seconds backed up now. thx. after waiting hrs for phone to sync.

worked thx

Did you kill the MDCrashReportTool.exe? That’s what works, unfortunately you have to do it EVERY time you sync.