Homepod Mini - Setup Failed (-5320)

Bought 2 Homepod Mini's to add to my house network today. Got home and tried to set them up. Both Homepods were stuck at configuring. One asks me to input my Apple ID password. I reset the password after it failed several times and asked again, and it continued to say it failed. I plugged them into my Mac to factory reset and install the newest firmware and now I'm getting the above error code when the Homepod asks me to sign in during setup. Any ideas? I've restarted my iPhone and Macbook Air, my phone is on the latest iOS. I have another Homepod Mini already configured on the Home and it works perfectly fine. I've also tried adding a "Test Home" and "Test Room" to try to see if they would work there. This has been going on for several hours and is starting to get frustrating. Seems like a lot of people have trouble adding extra Homepods to their Home.

HomePod mini

Posted on Dec 13, 2023 3:06 PM

Best reply

dragonattack

Level 1

37 points

Posted on Dec 14, 2023 8:28 AM

Hi - you aren’t (sadly) alone. I tried to rebuild and setup a new HomePod this morning and got exactly the same as you.

I have been on the phone with Apple support and they’ve taken syslogs from my iPad mini whilst the setup error is happening and logged it as a case.

If I don’t hear back before, I have an update call booked for next Tuesday, 19th December at 10am with the guy I spoke with.

I’ll let you know what I find out as at the moment I have an expensive paperweight!

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Homepod Mini - Setup Failed (-5320)

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