"Syncing Paused" in iMessages

Since i updated my iphone 15 pro max to 17.2, I have a message that says "syncing paused" at the bottom of my imessage screen. Forcing it to sync doesn't fix it. I see others are having the same issue.

iPhone 15 Pro Max

Posted on Dec 13, 2023 7:33 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2024 9:57 AM

All, understand the frustration. As before, mine was not simply fixed by installing 17.3. My recommendation is to install 17.3, then do the following on a device by device basis, but wait until it finishes on one before starting another. Example:


1.) install 17.3 on iPhone

2.) reboot iPhone after install

3.) Settings > iCloud > Show All Apps > Messages in Cloud > Sync Now

4.) Let it finish. It’s going to take awhile.


Then do the same with other devices having the issue. One by one. Let the sync finish before starting the next one.

105 replies

Mar 15, 2024 4:50 PM in response to funkylizard

It’s been at least 3 months since this issue was reported and it’s still happening on the latest 17.4 on my 15 pro max. I’ve tried every combination of enabling/disabling message syncing, iMessage, resetting network settings, signing out and into iCloud as well as doing a full iTunes backup and device reset/restore. Messages still says “syncing paused” and I’m beginning to lose my mind at Apple’s lack of acknowledgment or reassurance this will be fixed soon.

Dec 16, 2023 8:19 AM in response to Paulaheartsdro

My current issue is the icloud backup storage. I delete my texts manually everyday. I know I was told by apple it takes up to 4 days for texts to be deleted on the server end. Sometimes 180days too. I have 25 contacts, 1 photo, 0 texts. AND the new feature in ios 17.2 is the messages in icloud, well that toggle wont turn on. Its actually frozen and wont move. Also under next backup size that part doesnt show anymore. It just says LOADING. Someone else in apple community said this is happening on her MAC. I had to buy more storage just to be safe. I went from 55mb to now 57mb but I dont have texts, I deleted them so its like whats taking the space up? I just keep reporting it on apple feedback. I refuse to sit on the phone with the supervisor for them to say yeah we cant fix it. Someone said on another page itll magically fix itself.

Jan 14, 2024 9:12 AM in response to funkylizard

I have an iPhone 15 Pro, phone just updated to 17.2….. and syncing is now paused. Tried the sync setting in Messages using iCloud, located within settings. At first it went immediately back to Syncing is Paused, then I did a hard reboot/forced restart, and it changed to Syncing with iCloud for about 10-15 seconds then back to Syncing is Paused. Apple need to get their sh** together. Known issue and update was released with the same bug.

Jan 19, 2024 11:47 AM in response to funkylizard

This is happening for me as well, but is only part of a problem with Messages that seems to have been introduced after installing 17.2.1 (on an iPhone 14 Pro). I can receive iMessages from established contacts, but can only send text messages in reply. Their replies to me then come in again as iMessages -- most of the time. For some contacts, I never see their replies (sent as iMessages) on my phone, but I can't figure out what's different about those contacts. Yet those replies that never showed up on my phone were coming across in Messages on my Mac, but now the Mac has stopped syncing Messages completely. This started after going in to the Genius Bar last Monday for help with the iPhone, which didn't help and actually made things worse - messages didn't stop syncing until after the Genius Bar employee toggled the "Messages in iCloud" setting on my phone. Their final suggestion was to reinstall the operating system without using a backup, which I haven't done (because I'm not sure it would work given what I read here, and it would be a massive inconvenience to restore everything).

Jan 25, 2024 12:04 PM in response to funkylizard

So I was having this issue as of 1/25/24. Went to Apple because I was trying to optimize my storage. Kept getting the Sync paused. Apparently 17.3 iOS is out and after I updated, it started syncing...all 259, 191 messages. Then I closed the settings app to take a call. Now it's doing it again, but did at least sync 23K of the messages. I'm at my wits end

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"Syncing Paused" in iMessages

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