"Syncing Paused" in iMessages

Since i updated my iphone 15 pro max to 17.2, I have a message that says "syncing paused" at the bottom of my imessage screen. Forcing it to sync doesn't fix it. I see others are having the same issue.

iPhone 15 Pro Max

Posted on Dec 13, 2023 7:33 PM

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Question marked as Top-ranking reply

Posted on Jan 23, 2024 9:57 AM

All, understand the frustration. As before, mine was not simply fixed by installing 17.3. My recommendation is to install 17.3, then do the following on a device by device basis, but wait until it finishes on one before starting another. Example:


1.) install 17.3 on iPhone

2.) reboot iPhone after install

3.) Settings > iCloud > Show All Apps > Messages in Cloud > Sync Now

4.) Let it finish. It’s going to take awhile.


Then do the same with other devices having the issue. One by one. Let the sync finish before starting the next one.

105 replies

Dec 30, 2023 3:44 PM in response to James French1

Spent two days with Apple Support on this issue only to get told I needed to call my carrier. Following the steps listed here fixed most of the sync issues I was having with threads not showing up between devices, including that Syncing Paused message that popped up while I was on the phone with support. I did notice one message thread that wouldn't sync, but I'm glad to see I'm not the only one whose been having this issue. I felt crazy! Hopefully Apple will fix this soon.

May 6, 2024 12:53 PM in response to funkylizard

I have an desktop mac, iPhone, iPad and laptop mac. The later 3 work perfectly to delete iMessages on one device for them all. I can't get my mac desktop to do this. All devices are up to date on software. I have enabled 2 factor authorization and iMessages on my desktop mac and followed all instructions in the forum. When I get to settings under iMessage, there is no "enable Messages in icloud" to click. If I go to system settings and navigate to Messages in icloud, the Status is Syncing paused. Clicking on Sync Now does nothing. Any suggestions?

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"Syncing Paused" in iMessages

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