iPhone stuck at Step 3 When Syncing Apple Music

iPhone 14 Pro Max

iOS: 17.2

Mac OS Sonoma 14.2


I have recently updated my iOS and Mac OS. However, when I connect my iPhone using a cord (since I also wish to charge it) and sync my songs on Apple Music, it gets stuck at Step 3 (Preparing to sync).


Could anyone help me get this sync going again?



[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Dec 13, 2023 7:46 PM

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Posted on Jan 23, 2024 9:02 AM

iPhone 13mini (17.3) syncing via Finder (macOS 14.3). iPhone sync issue continues with update (1/23/24). Using Activity Monitor to Force Quit mDNSCrashReportTool remains only way getting sync to proceed beyond Step 2.


I have been updating some photos in Photos (as a sync test to MyPhotos on my iPhone) & those changed photos are syncing. So, Force Quit of mDNSCrashReportTool using Activity Monitor, seemingly is allowing sync to proceed & not simply quitting the Finder's Sync process. But, I have had to complete this "work around" each time I initiate a Finder Sync.


I've again reported to Apple's Feedback Page for macOS.


Also, I have not experienced this same Sync issue with iPadOS (both previous & now, 17.3).

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iPhone stuck at Step 3 When Syncing Apple Music

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