The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I need help with getting service
iPhone XS Max, iOS 16
You will need to contact the carrier the phone is locked to and ask them to unlock it, they are the only ones who can.
See if any of this helps -
How to unlock your iPhone for use with a different carrier - Apple Support
You will need to contact the carrier the phone is locked to and ask them to unlock it, they are the only ones who can.
See if any of this helps -
How to unlock your iPhone for use with a different carrier - Apple Support
How do I carrier unlock my phone so I can use a new SIM card
