FaceID damaged after battery replacement at authorized store

I had my battery for iPhone 12 Pro Max replaced at an Apple authorized service center today . I noticed that my Face ID is not working and I am unable to reset . I ran some tests on my camera and noticed that my portrait mode of front facing camera is unable to work properly as a result of the replacement and is also possible the reason Face ID damage

what are my options ? Since this is an Apple Auth store will they repair it or is this an issue with upgrade to iOS 17.2

iPhone 11 Pro Max, iOS 17

Posted on Dec 14, 2023 5:22 PM

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

233,456 points

Posted on Dec 14, 2023 5:33 PM

Take it back to the store; they broke it, they have to fix it. After any authorized repair there is a 90 day warranty on the repair, or the remainder of the original warranty if longer.

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FaceID damaged after battery replacement at authorized store

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