Submit proof of purchase

After Apple Level 2 support completely broke my injured phone that was at least sort of working, they made my watch unusable. Now they would like me to submit a purchase receipt from 2.5 years ago. They were suppose to send a link to submit this receipt on line so they could remove the Apple ID from the phone, but didn’t. Any idea how to submit the receipt?

Posted on Dec 15, 2023 7:15 PM

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No Receipt provided for iPad purchase. I recently purchased an iPad from my local Apple store. The iPad was not in stock so the salesman went to a nearby computer and ordered one to be delivered three days later. I assumed he was asking that one be delivered from his area distribution canter, but learned that Apple considers this to be an "on line" order, which placed the purchase in a different category. My opinion was that I had made an in-store purchase, but Apple considered it as an "on line purchase." The salesman did not explain that to me. I was not given a receipt, and have never received an actual receipt at any time. I also purchased "Apple Care" for the iPad and in addition, I traded in my old iPad. When added to the initial purchase, there were now three transactions: Purchase of the iPad to be delivered. (No receipt.) Purchase of Apple Care, for which I was issued a receipt. Trade-in on my old iPad, for which I received a receipt.. Never at any time was I ever presented with a real receipt for the iPad I had purchased, even after I made several calls to Apple Support and made an actual trip to the Apple store I was told that I should save all the paperwork associated with the three transactions, and that together they formed my receipt. I am well familiar with what a true receipt looks like, and I still have no real receipt for the iPad. I do have the statement from my credit card company, which is the only proof showing the date and the amount I paid for the product. This is extremely strange.
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How do I get a copy of a receipt from my 2019 iPhone purchase? How do I get a copy of a receipt from 2019 to prove I bought an iPhone [Re-Titled by Moderator]
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i purchased my iphone from apple. can I access a receipt on-line I bought my iphone directly from apple. Does apple keep a record of my purchase that I can access online?
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1 reply

Limnos

Level 10

428,039 points

Dec 15, 2023 7:22 PM in response to Apple_ughh

Did you check your junk mail?

This page has telephone numbers for contacting Apple for support and service ➞ Contact Apple for support and service - Apple Support

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Submit proof of purchase

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