User profile for user: LydiaLunch
LydiaLunch Author
User level: Level 1
4 points

Changed Apple password - now can't log in to AppleTV on SmartTV

I changed my apple password and now all the TV shows is a grey screen with a little rotating wheel thing. I tried resetting. Nothing. Even if I navigate to a menu item to login it just returns me to the grey screen with the rotating wheel thing. Any ideas? I do not have an apple tv device just the smart tv app.

Apple TV HD

Posted on Dec 17, 2023 5:01 PM

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User profile for user: Urquhart1244
Urquhart1244
User level: Level 10
146,340 points

Posted on Dec 17, 2023 7:25 PM

I do not have an apple tv device, just the [Apple TV+] app.

Depending on the smart TV platform (Android TV/Roku/Fire TV/LG webOS/Samsung Tizen/etc.), see if you can:

  1. Delete the Apple TV+ app.
  2. Restart the smart TV (not just standby mode, but a real restart), through settings, or by disconnecting power.
  3. Re-install the Apple TV+ app.
  4. Try signing in again.
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Question marked as Top-ranking reply
User profile for user: Urquhart1244
Urquhart1244
User level: Level 10
146,340 points

Dec 17, 2023 7:25 PM in response to LydiaLunch

I do not have an apple tv device, just the [Apple TV+] app.

Depending on the smart TV platform (Android TV/Roku/Fire TV/LG webOS/Samsung Tizen/etc.), see if you can:

  1. Delete the Apple TV+ app.
  2. Restart the smart TV (not just standby mode, but a real restart), through settings, or by disconnecting power.
  3. Re-install the Apple TV+ app.
  4. Try signing in again.
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Changed Apple password - now can't log in to AppleTV on SmartTV

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